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Organic Ginger Root (BH10) from Upton Tea Imports

Nice! This ginger is perfectly spicy – it builds a warmth in your mouth, but it is flavorful and does not spread to your lips and overwhelm you like some other ginger teas I’ve tried. Wonderful with a little honey as a warming evening herbal, and I bet it would do the trick if you had a cold or upset stomach. This is going to be my go-to ginger tea – just pure organic ginger, and no black pepper or other things obscuring that nice ginger flavor!!!!

This was from my latest Upton order, and I have a tale of kind customer service for you! I sent in my order on a form with a check enclosed, and at the last minute decided to throw in a case of small tins for samples, since I was out. I quickly re-added my total and threw the envelope in the mail box!

When I got my order today, it wound up that in my flurry I got my addition wrong, and was short 2.50! They still sent my order (and a free sample!) and just noted on the bottom in the calmest fashion that I had a balance of 2.50. I of course immediately wrote another check – but in this day and age – it seemed so old-fashioned and trusting and lovely (they even took time to thank me for my return business) to still send the order.

I already thought Upton had amazing customer service, and just the fact that they offer 4.4 oz of Rose Congou for a penny over $7 makes my world a better place!!! but they are now held even higher in my esteem!

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Comments

ashmanra
ashmanra 2011-06-30 08:26:46 -0400

What a great story! I have been meaning to place an order with them for some time, butnthey have so much I can’t decide what to get! I have wanted that digital tea scale for quite anwhile, too. I really need to get going on this and place an ordernwith Upton. They are one of the tea sellers Mike Harney recommends in his book, too.

JacquelineM
JacquelineM 2011-06-30 09:38:59 -0400

I know – thankfully you can really taste around their selections with the samples! I gave my husband two of their Lapsang samples, and I can’t wait to hear which one he decides to get a full tin of!

mrawlins2
mrawlins2 2011-06-30 09:43:15 -0400

I just got my order from Upton also! I had never personally ordered from them before (even though I have 2 of their Chatsford pots) and I received my order within 2 business days. That is a great turn-around time. I’m glad to hear about your story also, I like the company even more now.

SimplyJenW
SimplyJenW 2011-06-30 12:34:35 -0400

You know I love Upton, too. I really love how you can focus on one type of tea in purchasing samples to see what the difference is in all the price levels. It has been more of an education in tea than I could have gotten anywhere else. I think I am going to focus on Yunnans and Kemmuns more in depth, and then move on to Indian teas….or maybe Oolongs……Greens?

LadyLondonderry
LadyLondonderry 2011-06-30 14:04:11 -0400

I agree that Upton’s economical samples make it easy to branch out in new tea directions. I’ve learned to love some lower-grown Ceylons lately and am about to try an Assam-Ceylon blend.

And their service can’t be beat. About an hour ago I placed my last order before they close tomorrow for a well-deserved week-long vacation, and half an hour later I got an email to let me know they were packing it!

Brittany
Brittany 2011-06-30 14:39:00 -0400

I just placed my first order with Upton Teas on Monday. I received the order today and I am very pleased. I just love trying many different types of teas, so any site that has cheap samples is always smiled upon by me! It’s good to hear your story. It makes me appreciate the company even more.

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Profile

Bio

I love to cook, bake, read, paint, knit, do needlework, and garden. I need my coffee, but I LOVE my tea. I work at an Art School, and I am currently taking classes in order to become certified to teach.

I enjoy writing tasting notes, but have decided not to numerically rate teas as of 9/14/10. For an explanation, see my looooong tasting note about Mountain Malt from the Simple Leaf.

My favorites:
Chinese black teas
A good “milk and sugar” English style black
Earl Grey (classic, and in all variations!)
Vanilla teas (classic, and in all variations!)
Jasmine, Rose, Violet and other froofy, flowery teas!
An Occasional Oolong
Flavored Rooibos
Herbal Tisanes

Location

Collingswood, NJ

Website

http://jackiemania.wordpress....

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