90
drank Vanilla Black by Rishi Tea
379 tasting notes

ONCE upon a time i had a very bad experience with a rishi chocolate chai. some of you may remember…. i was distinctly cross. quick recap: no chocolate, impossible methodology for a disabled person to follow through with, wound up all over my kitchen, my wife wound up cleaning it up and i was ticked!

i took a day. was still cross. took another…. still cross because i resented my stress relieving practice getting in my face about having this illness. by hook or by crook i decided i’d waited long enough and called rishi HQ.

ME: may i speak with a manager please.
Service rep: may i ask what this is regarding?
me: i have a serious gripe about one of your products and as a rule i prefer to dish out temper on management who are paid to take it.

silence. tick. tick. tock.

service rep: i think i know the person who can best assist you, sir, one moment please.

i broke it down for the manager fairly, i think. the good and the bad. she was truly appalled at how much trouble had come from the recommended method, and further distressed that there was genuinely no chocolate to be seen or tasted in my tea (once she determined i wasn’t looking for refined chocolate and was accustomed to cacao nibs). this woman really listened, genuinely. and while i saved her name somewhere in microsoft word, it’s eluding at this exact moment, she is worth her weight in gold to rishi.

the manager sent me two huge bags of tea in apology; their original chai (which we problem solved a method that would work for me… see? gold=weight) and she picked up on one of my favourite aspects of their failed chocolate chai: huge chunks of vanilla bean and millions of vanilla seeds. the manager inquired as to whether i might like to try their vanilla black.

this tea is as purist as butiki’s lychee oolong. very simple and exactly what it says. fat chunks of vanilla bean and black tea. simple. very purist, absolutely lovely.

smooth black base, warm, strong, genuine vanilla presence. the vanilla lends an air of sweetness so not much is needed in terms of sweetener. a dot of cream turns it into the undoing of starbucks everywhere! lol.

very nice. quite lovely. i plan to experiment with a hot steep and then a cold overnight. i have no doubt it will be brilliant.

rishi… you are forgiven. don’t ever let that customer service manager go— she represents your interests well.

Preparation
Boiling 4 min, 30 sec
Sil

That’s awesome. :) this sounds delicious too haha

caile

That is really great!!

keychange

Good for you for following up as you did, and good for them for responding so amazingly well! adding this to my to-try list.

JustJames

i’m always impressed if a company can pull it out of the fire… i was so mad! and by the end of the conversation i just wasn’t. that takes a particular skill set, because i was ready to walk away and never look back.

Indigobloom

Makes me wanna buy from them now! customer service = awesome marketing :D

JustJames

agreed. and the mammoth bags of tea they sent me! wow! alot of companies don’t get that their customers are an equal if not greater investment to their product. rishi appears to get that.

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Comments

Sil

That’s awesome. :) this sounds delicious too haha

caile

That is really great!!

keychange

Good for you for following up as you did, and good for them for responding so amazingly well! adding this to my to-try list.

JustJames

i’m always impressed if a company can pull it out of the fire… i was so mad! and by the end of the conversation i just wasn’t. that takes a particular skill set, because i was ready to walk away and never look back.

Indigobloom

Makes me wanna buy from them now! customer service = awesome marketing :D

JustJames

agreed. and the mammoth bags of tea they sent me! wow! alot of companies don’t get that their customers are an equal if not greater investment to their product. rishi appears to get that.

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Profile

Bio

Time For A ReWrite!

A good friend of mine on here kindly asked me to do the Steepster world a favour and list my allergies front and center (fair enough, lol):

-COFFEE … rare, nasty, not even a bit funny if i’m exposed. (call me original)

-ROOIBOOS … is a new appearance. under certain circumstances i’m okay with it (ie if it’s GREEN and paired with mate) but because i have an auto immune disease i try not to poke at things.

*NOT an allergy, but an abnormality that drives my tea buddies bananas, i AM INCAPABLE OF TASTING CARAMEL AND TOFFEE. so i thought i’d list it at the top too. it’s very annoying. they smell great!!?

Hi! I’m James!

I’m a student: double major of human geography and psychology with the intention of chasing a double doctorate. (reading that over it occurs to me again that i must be crazy).

i’m a live and let live sort. i look and see alot of silver linings. my discovery of tea has only served to further that viewpoint. for me tea is art and nuance, watercolours and bold brushstrokes….

swaps are grand things! the element of surprise in a tea swap completely trumps forrest gump’s chocolate box life metaphor, lol.

favourites: french teas dammann freres, mariage freres and nina’s paris especially.

i have recently discovered a german tea company that has romanced me: tea gschwendner (sp?)

mandala teas is brilliant and a company i count on.

justea and tealet are companies i study because of both their exceptional products and and business models, as well as their work with farmers who are TOO POOR for fair trade certification. this is highly relevant to my studies.

90-100 i need more
80-90 i might need more, or it might be a respect vote
below 75? it was likely an oops buy. my evolution into french teas has vastly focused what i like!!

however, i’m always open to trying things.

dislikes so far: guayasa, darjeeling, most peach teas.

Location

Victoria, BC

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