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I am revisiting this product because I have news about the product and the company.

And here is that news:

A few months ago, I broke the jug. I was devastated. Beyond devastated. I felt as though I was grieving. I didn’t even drink tea for like two days during this grieving process. Yeah … pretty pathetic, I know. I was severely depressed.

After owning the product for around four years, it had become one of the most important products I owned. As I mentioned on the SororiTea Sisters blog, if the house was on fire and all my loved ones were out of the house and safe and I was able to run back into the house for one more thing to rescue, I’d probably rescue my Breville. This and my grandmother’s quilt. Pathetic, right?

I love this thing.

So, I go to the Breville website – http://www.brevilleusa.com/ – and I search (in vain!) to find out how much a replacement jug would cost. I say in vain because they do not sell replacement jugs! As I was told by the Breville customer service the next day, it isn’t cost effective to manufacture the jugs for replacement. Sadness! That customer service representative offered me a 20% discount on my next purchase of a Breville tea maker, and I thanked her for the generosity and said I would call her back when I was ready to pay for a new tea maker.

But that’s not the end of the story because before I had called and spoken to this customer service representative, the day before (it was a Sunday when the jug broke and nobody was in the office), I also emailed the customer service department for help. So later that day (Monday), I got a call from the customer service department from Breville! This customer service representative offered to send me a new unit (well, a refurbished unit) – free of charge! – if I first sent them the base of my tea maker. So I wrapped up the base and sent it to them (so that they could refurbish that and resell it, I suppose!) and then two weeks later, I receive my refurbished tea maker! YAY!

JOY! HAPPINESS! Seriously … I was really happy.

So, basically, I wanted to share with you how amazing this tea maker is and also how amazing BREVILLE is! I am thrilled with this company and they are like the go-to company for me now. If I need an appliance and Breville makes that sort of appliance, I’m going to buy the Breville. Love Breville. Breville rocks.