50
drank Coconut Custard by Teas Etc
902 tasting notes

Another sample from Rachel!!

Glancing through the tasting notes, I can’t help but think I’m missing something. It tastes…like rooibos. Plain, un-flavored rooibos. If I really try, it’s kinda sweet…but still more like plain rooibos to me.

Preparation
Boiling 8 min or more
RachanaC (Rachel)-iHeartTeas

I had the same problem and was shocked as well based on the tasting notes. I informed the company maybe something was wrong with this batch as a courtesy and was basically told my palate was off and perhaps I was wrong and I should take that into consideration. I replied that I did take into consideration but still felt I should say something. It wasn’t very happy with my interaction it was borderline aggressive. I normally never complain or say anything. Honestly, just wanted to help but I guess I should have kept my mouth shut. After all it could just be me.

Jaime

I don’t think it was just you…cause this had no flavor to me at all. And they actually told you your palate was off? Wow. I have no other words for that.

LiberTEAS

wow! I am just flabbergasted.

I guess their “customer service” could use some fine tuning.

RachanaC (Rachel)-iHeartTeas

She suggested on multiple occasions that I must have just not liked it and that there were no other complaints so nothing could be wrong and no one at her company mentioned anything off with it either. She did not and would not acknowledge that it could be something else. She did give me a credit so I can purchase something else which was nice but I didn’t ask for it. She seemed very defensive about the product and was convinced I was in the wrong.

RachanaC (Rachel)-iHeartTeas

I am so happy to find out I am not crazy

RachanaC (Rachel)-iHeartTeas

Well, at least not this time.

Login or sign up to leave a comment.

People who liked this

Comments

RachanaC (Rachel)-iHeartTeas

I had the same problem and was shocked as well based on the tasting notes. I informed the company maybe something was wrong with this batch as a courtesy and was basically told my palate was off and perhaps I was wrong and I should take that into consideration. I replied that I did take into consideration but still felt I should say something. It wasn’t very happy with my interaction it was borderline aggressive. I normally never complain or say anything. Honestly, just wanted to help but I guess I should have kept my mouth shut. After all it could just be me.

Jaime

I don’t think it was just you…cause this had no flavor to me at all. And they actually told you your palate was off? Wow. I have no other words for that.

LiberTEAS

wow! I am just flabbergasted.

I guess their “customer service” could use some fine tuning.

RachanaC (Rachel)-iHeartTeas

She suggested on multiple occasions that I must have just not liked it and that there were no other complaints so nothing could be wrong and no one at her company mentioned anything off with it either. She did not and would not acknowledge that it could be something else. She did give me a credit so I can purchase something else which was nice but I didn’t ask for it. She seemed very defensive about the product and was convinced I was in the wrong.

RachanaC (Rachel)-iHeartTeas

I am so happy to find out I am not crazy

RachanaC (Rachel)-iHeartTeas

Well, at least not this time.

Login or sign up to leave a comment.

Profile

Bio

My love of tea started in 2001, whilst in an internship in London, England. I shared an office with a lovely man who would make me a cup of tea every morning without asking me if I even wanted it. I drink my tea neat now, because I’ve yet to find the sugar/milk combination that lives up to Pablo’s.

I drink any and all kinds of tea, and love trying new brands/varieties/flavors.

Location

Lexington, Kentucky

Following These People