80
drank Iced Passion Tea by Tazo
892 tasting notes

I enjoyed an excellent serving of iced Tazo Passion courtesy of Starbucks. Unfortunately, I had first to wrangle with the minion (a barista) of a mastermind (Howard Schultz). Unbelievably enough, I was denied yet again my free refill (on a Frappuccino) by an employee ignorant of her very own company’s policy. She was very insistent that ONLY if I started with an iced coffee could I have a refill, and then it would have to be coffee, not tea. Since I am the refill maven (as documented here at Steepster), who has consumed dozens of free cups over the course of the past year, I asked her whether the policy had changed. She said “no,” it had always been the same policy since she started working there and that she had worked there longer than any of her colleagues. Her smug certainty prompted me upon my departure to call Sbucks customer service to find out what was going on. In fact, I was right and the barista was wrong, so I turned around and went back into the store and handed my cellphone to her so that she could be disabused of her false beliefs about the refill program. It’s really too bad that such a generous refill policy is severely marred by the poor training of baristas. This must be the tenth time that I have had to argue about the company’s very own policy (explicitly detailed on their website)! It really compromises the overall experience to be treated as a lowlife criminal shoplifter by poorly trained/ignorant baristas.

End of rant.

The Passion was quite tasty—not sure, though, whether it was really worth that ordeal! I did enjoy the tangy red infusion while walking a couple of miles to run some errands in the very nice walking weather we had today—in the 60s (not 40s, thank goodness!).

keychange

Good for you for phoning the company. That was terrible service.

Angrboda

That reminds me of my troubles to get the AC Perchs shop to sell me less than 100g when I’ve been told by THE OWNER on Facebook more than once that I should be able to buy 50g and that they had had a talk with all employees about this. And yet, they still wouldn’t sell me less than 100g. To be honest, I’ve lost all desire to shop in there now. I’ll continue to use the webshop and eat the shipping fee (which wasn’t honestly that big to begin with) and shop from the comfort of my own home. That’s how much I don’t feel like going in there anymore. On the website, I know where I stand. I abhor talking to strangers on the telephone, so your solution wouldn’t work for me, unfortunately.

sherapop

Thanks, keychange! The experience was so unpleasant that I actually sent an email to Howard Schultz. No response yet. lol

sherapop

You are right, Angrboda: it really does deter one from returning. Probably a form of operant conditioning: if I go to Starbucks and request a free refill (their idea, not mine!), will I be treated shoddily? Not worth the gamble, really. It would be one thing if this happened only once, but it has happened repeatedly. When I first started ordering refills last year, I used to carry around a print-out of their policy to show to surly baristas. After a while, it seemed that at the stores which I frequented most of them knew the policy. But still this sort of thing happens on occasion, and it’s not just the new employees, as my experience yesterday revealed. I don’t know, some of them seem to really have a chip on their shoulders. What do they care if a person takes a way a cup of tea or coffee for free? Probably costs the company a dime.

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keychange

Good for you for phoning the company. That was terrible service.

Angrboda

That reminds me of my troubles to get the AC Perchs shop to sell me less than 100g when I’ve been told by THE OWNER on Facebook more than once that I should be able to buy 50g and that they had had a talk with all employees about this. And yet, they still wouldn’t sell me less than 100g. To be honest, I’ve lost all desire to shop in there now. I’ll continue to use the webshop and eat the shipping fee (which wasn’t honestly that big to begin with) and shop from the comfort of my own home. That’s how much I don’t feel like going in there anymore. On the website, I know where I stand. I abhor talking to strangers on the telephone, so your solution wouldn’t work for me, unfortunately.

sherapop

Thanks, keychange! The experience was so unpleasant that I actually sent an email to Howard Schultz. No response yet. lol

sherapop

You are right, Angrboda: it really does deter one from returning. Probably a form of operant conditioning: if I go to Starbucks and request a free refill (their idea, not mine!), will I be treated shoddily? Not worth the gamble, really. It would be one thing if this happened only once, but it has happened repeatedly. When I first started ordering refills last year, I used to carry around a print-out of their policy to show to surly baristas. After a while, it seemed that at the stores which I frequented most of them knew the policy. But still this sort of thing happens on occasion, and it’s not just the new employees, as my experience yesterday revealed. I don’t know, some of them seem to really have a chip on their shoulders. What do they care if a person takes a way a cup of tea or coffee for free? Probably costs the company a dime.

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A long-time tea and perfume lover, I have recently begun to explore the intersections between the two at my blog: http://salondeparfum-sherapop.blogspot.com//

I participate at fragrance community websites, and I care about tea as much as perfume, so why not belong to Steepster as well?

A few words about my ratings. In assessing both teas and perfumes, my evaluation is “all things considered.” Teas do not differ very much in price (relative to perfumes or any luxury items), so I do not usually consider the price when rating a tea.

What I do consider is how the particular tea compares to teas of its own type. So I might give a high rating to a fine herbal infusion even though I would never say that it is my favorite TEA. But if it’s good for what it is, then it deserves a high rating. There is no point in wishing that a chamomile blend was an Assam or a sencha tea!

Any rating below 50 means that I find the liquid less desirable to drink than plain water. I may or may not finish the cup, depending upon how thirsty I am and whether there is another hot beverage or (in summertime) a source of fresh water available.

From 50 to 60 indicates that, while potable, the tea is not one which I would buy or repurchase, if I already made the mistake (I have learned) of purchasing it.

From 60 to 70 means that the tea is drinkable but I have criticisms of some sort, and I probably would not purchase or repurchase the tea as I can think of obvious alternatives which would be better.

From 70 to 80 is a solid brew which I would purchase again.

From 80 to 90 is good stuff, and I probably need to have some ready at hand in my humble abode.

From 90 to 100 is a tea (or infusion) which I have come to depend on and look forward to imbibing again and again—if possible!

If you are interested in perfume, you might like my 2300+ perfume reviews, most of which have been archived at sherapop’s sillage (essentially my perfumelog):

http://sherapop.blogspot.com/

Location

Somerville, Massachusetts, USA

Website

http://salondeparfum-sherapop...

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