drank Keemun by Fortnum & Mason
974 tasting notes

Tea of the morning….

EDIT TO ADD: Their delivery service is appalling. I cannot in good conscience give this tea a good rating. Service = 0, the tea was about an 80.

And likely my last pot for a while as it is gone and my refill is stuck in a warehouse somewhere. I was so fortunate to be able to make an order at their online store for some tea for myself as well as a gift for a friend. I thought I ordered in plenty of time Nov. 23. My invoice showed a delivery day of Dec. 8. I was pretty confident that would give me time to get the gift in the mail and off to where it was going in plenty of time for Christmas. The 8th came and went….and after a few emails with Customer Service at F&M, I found out that my order has not shipped out (on Dec.22) because they are having warehouse issues. Wow. It is a good thing I emailed, because there was no offer of this information. I know it is bad to review a place based upon one experience, but I am very disappointed. It will probably be my only order from them ever, and I will just have to enjoy other teas. For those considering an order, my suggestion is to plan way ahead. And maybe avoid the holidays all together. I would cancel my order, but the allure of orange marmalade with gold leaf in it celebrating the Queen’s Diamond Jubilee for my friend is just too cool…along with a commemorative tin of Jubilee Tea. Maybe by Valentine’s?

Preparation
Boiling 4 min, 0 sec
Ellyn

Sorry to hear of your order woes!

Camiah

Wow, a month? And I was tempted to order some of this very same Keemun based on Steepster tasting notes (probably yours, actually). It’s a shame the customer service is so bad.

SimpliciTEA

I also am sorry to hear about your experience with them. Thank you for letting us know. I hope you get your shipment soon!

Haridasi

My experience with their shipping has been the complete opposite. The tea was delievered to the door – very quickly after purchase. I have contacted their support with various response. One time it was the best customer service I have ever experienced, one time they didn’t even respond.

I think you might have just been very unlucky.

SimplyJenW

@Helene….I had to get my bank involved to get my money back. That has never happened before in all my years of ecommerce. It was all over the news, too, about an IT failure over the Holidays. It is the worst online experience I have ever had. Online reviews about their delivery service tell me that it is not a rarity. I only wish I had done a little more review searching before I made the purchase.

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Ellyn

Sorry to hear of your order woes!

Camiah

Wow, a month? And I was tempted to order some of this very same Keemun based on Steepster tasting notes (probably yours, actually). It’s a shame the customer service is so bad.

SimpliciTEA

I also am sorry to hear about your experience with them. Thank you for letting us know. I hope you get your shipment soon!

Haridasi

My experience with their shipping has been the complete opposite. The tea was delievered to the door – very quickly after purchase. I have contacted their support with various response. One time it was the best customer service I have ever experienced, one time they didn’t even respond.

I think you might have just been very unlucky.

SimplyJenW

@Helene….I had to get my bank involved to get my money back. That has never happened before in all my years of ecommerce. It was all over the news, too, about an IT failure over the Holidays. It is the worst online experience I have ever had. Online reviews about their delivery service tell me that it is not a rarity. I only wish I had done a little more review searching before I made the purchase.

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Bio

My motto: Drink the good tea!

Tea enthusiast, trying to keep up my cardio for the zombie apocalypse. I have come to accept that I am a western brewing black tea drinker as that is where my ‘tea heart’ lies. I started on loose leaf as a way to have my dessert and not suffer the caloric issues. Once I tried it, I was hooked.

I drink what I like, which is mostly China blacks, a few traditionally scented blacks and Earl Greys, plus a flavored tea here and there. I don’t mind spending a bit on premium varieties on occasion, but an expensive tea has to deliver. My favorite places to order are Harney & Sons and Upton Tea Imports. TeaVivre is great for Chinese tea.

My ratings are pretty subjective. If it falls under 70, I may not take the time to post about it unless I had something specific to say. If it is 70-80 I like it, but I will probably not rebuy. Favorites are over 80 and up, but sometimes the less expensive or more easily obtainable version of a similar taste will win out for my cupboard space.

Usual teapot steeping method: 24 oz teapot, 3 perfect scoops of tea (4 1/2 actual tsp), freshly boiled water, 4 minutes. Lightly sweetened.

Usual mug steeping method: 15 oz mug, 1.5 perfect scoops of tea (just over 2 actual tsp), freshly boiled water, 4 minutes. Lightly sweetened.

Usual pan method: 1 1/2 cups water, 2 perfect tsp chai (3 actual tsp). Simmer for 3 minutes. Add 2/3 cup skim milk. Simmer for 2 more minutes. Strain and sweeten.

Usual pitcher method:
5 or 6 Perfect Spoons of tea (this means about 7-9 actual tsp), freshly boiled water, brewed essentially double-strong in my 24 oz teapot for 4 minutes. Fill my Fiestaware Disc pitcher (about 60 oz.) halfway with ice. Add brewed double-strong tea to the pitcher. Stir it a little and enjoy. No additions.

(*SRP is my Sample/Stash Reduction Plan starting on April 12, 2012. I got so far, but just decided it was too fussy to keep track.)

Location

Ohio

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