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Uniquity

332 Followers / 141 Following

Uniquity drank Vanilla Comoro by Harney & Sons

Currently drinking…

I just got an e-mail from Harneys saying my order had shipped today. It’s been 8 days since I placed the order. Two days since I e-mailed them saying I am disappointed. I never heard back. Harney’s loses points for terrible customer service in this situation, but I’m glad my tea is on the way. I don’t think I’ll order from them again, but a pound of vanilla comoro should last me a while!

As for the tea, it is the second steep from my earlier cup. So delicious – I love the second steep from this!

2011-02-23 16:53:44 -0500

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4 min 0 sec

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6 comments

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SimplyJenW 2011-02-23 17:18:02 -0500

I love this one, too, by the pound! Bummer on the shipping problem. I hope you are ready to give them another shot once your pound runs out. I think your experience is not the norm with their service.

JacquelineM 2011-02-24 07:21:57 -0500

Yes, I wonder if their regular person was away or something, because I usually get incredible customer service from Harney. I hope your pound does last a good long time, but please do try them again. I think this was an exception and not the rule.

teaNsympathy 2011-02-24 14:13:22 -0500

I’m so sorry to hear you’re having a bad experience with their customer service! I have to agree with the previous poster in that I’ve always had great luck with them, and was actually surprised get receive my last shipment two days after I ordered it. I can sympathize with that frustration, as by the time I place my order I’m so eager to get it that I want it delivered yesterday haha! Still, I hope this doesn’t sour you on them for good! Hopefully you’ll be enjoying that wonderful Vanilla Comoro soon!!!

Kristen 2011-02-24 16:39:03 -0500

I too am sorry you have had the level of customer service you have had. I would be frustrated. However I am a regular patron of Harney’s and usually have my tea in 3 days with incredible customer service. Please try again! There teas are wonderful and customer service is usually great. Again so sorry for your delay!

Uniquity 2011-02-24 16:47:26 -0500

You guys are so great – I appreciate each of your vouches (that’s NOT a word, eh? :D) for Harney’s taste and service. I will keep these thoughts in mind when I am once again in a tea buying situation.

I think part of my issue might be the usual – I’m too far North, although it doesn’t explain the delay in sending the tea. Ah well!

SimplyJenW 2011-02-24 17:42:11 -0500

Now, there are benefits to being where you are! I am dying to try David’s Tea, but don’t need $50 worth right now (to avoid a huge shipping cost to the US). You better believe I will be reading over your reviews when I am ready!

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Bio

I am a lover of many things, but my prized possessions include my records, tea and books (not necessarily in that order!) I embrace local food and good cooking as much as I can, and place great value on time with family and enjoying the bounty of nature. While I live in a city at the moment, my heart lies in the country and I was married there in May under my grandmother’s apple trees.

I am drawn toward good Chinese blacks, enjoy some herbals and the odd roasted oolong. Greens and whites can make me nauseous, but I will have flavoured ones on occasion. While I don’t yet enjoy puerh, I desperately want to. Chamomile and coconut are the devil though, I wish they didn’t exist. Mint has been a particular favourite of mine since childhood, and I enjoy both flavoured and pure teas pretty equally. If it’s well crafted and delicious, I’m there!

As for ratings, I try to only log teas once or twice because I drink a lot of the same ones repeatedly. My rating is based on my perception of the tea at first tasting and is adjusted if anything notable occurs in subsequent cups. For some reason, I don’t really like to rate things below 60 even if I don’t like them, but I’m TRYING to use more of the scale, rather than just the top half.

86 – 100: WOW. I need this tea on hand at home, work and with every relative or friend I tend to visit.
76 – 85: This is a solid tea. I enjoy it, and would recommend it to others.
61 – 75: Just okay. I can drink it, but I don’t necessarily want to. Will try again if I have to, but life is too short to waste on average tea.
41 – 60: Bleh. Might finish it, but it’s not to my taste OR just doesn’t impress me at all.
0 – 40: No thank you, please. Take it away and don’t make me finish the cup.