The tea is EXCELLENT! Customer service people are rude, pushy, and do not listen. They work on commission and are pushy about the customer spending as much $ as possible and NOT about making the customer happy. I’ve bought a cup of tea there at $5 each for 4 days in row (and the employees recognize me) and I STILL got treated poorly for wanting a bag or tea not a tin. I was told AND I quote “Well, we want to spend our money wisely don’t we” in a condescending tone but the assist. MANAGER! PLUS, she was rude and pushy even when I had to say no a total of 4 times! So, yes, the products great! BUT I’ll order from Specialteas.com (wear Teavana gets most of their teas) WAYY before I go back there.