When I placed an order for some bulk Blackberry Sage I decided ti try some sip-by-sip samplers of which this was one of them. It was my first experience to Earl Grey tea, and boy was I wowed! I love it so much I turned around and ordered a bulk bag a couple days after my first sip of it! I have only tried it hot and steep it 5 minutes (to make decaf I steep in a little bit of hot water for 60 seconds, dump and then steep for the 5 minutes). I usually drop 3 grams (i.e. 3 packets) of sweetener for a 14 or 15 oz mug since I like my tea on the sweet side. It has a wonderful but not overpowering citrus tang to it. So far this has become my favorite tea!