I’ve tried dozens of chai’s in my time since it’s my favorite type of tea blend but this has to be the worst chai I have ever had. Vanilla was super artificial tasting and very bitter (yes I brewed at correct temp and time). First tea I have ever owned that I have tossed in the trash with no hesitation at the loss of 4 oz of unbrewed tea leaves. I didn’t even want to sample it out to anyone it was that bad.
After reading my review of this tea on Steepster the owner of New Mexico Tea Company personally emailed me with apologies. He then followed up with a gift card in the amount of the tea I bought so that I could order something else more to my liking! This is customer service at its best and why I love to support small business owners!