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Jordan said

Adagio Tea Customer Service & Tea Kettles

Hello all, I was wondering if anyone else has had problems with adagio? I had purchased tea from them for a long time. Then I bought a “stainless steel” tea kettle from them and within a year it began to rust. I have tried to contact them countless times about it, but to no avail. I have used email and even Facebook, but my polite questions and comments get deleted from the wall within a couple of hours. Anyone else have any problems? With their kettles or their service? Any suggestions of what I should do? They don’t provide a number to call, so that is out of the options. Better yet, can anyone else recommend any electric tea kettles that I can pick the temperature at which the water is heated? I would like to get a new one, but do not want to purchase from adagio any more.

Thanks in advance

13 Replies
SunnyinNY said

Sorry to hear you are having such a hard time. I order from Adagio all the time & I have always found their customer service reps to be wonderful. I would say to call their 800# & talk to a supervisor.

As for a kettle, I can’t offer any advice as I use a plain old tea kettle for the stovetop.

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Jordan said

They have an 800 number?!? I have been searching high and low and could not find a number to call. This has really been my only time with poor customer service quality from them. My other experiences have been exceptional.

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SunnyinNY said

Wow! I just went to check out the site & I don’t see it any more. I know it was there at some point. I found this phone number for them…..(973) 253-7400. Give them a call. I can’t imagine they would not be willing to help.

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Jordan said

Thank you so much!

SunnyinNY said

No problem. Good luck.

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Brian said

Where is the rust? Share a pic?

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Jordan said
I could not figure out a way to upload a picture here so I just made it my profile picture, hopefully you can see… for some reason it rotated 90 degrees, but anyway.

The rusting is just below the spout on the inside of the Kettle. I emailed them and they said it was probably just scaling. I replied with this picture and they have yet to get back to me.

Brian said

upload it to http://imgur.com/

That’s no fun :( I haven’t had any rusting on mine- the only brown spots I have are on the inside bottom but that’s discoloring just from (what I assume) the high heat over time.

From what I can see in your pic- that definitely doesn’t look like scaling.

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Personally, I have always had great service and they often go above and beyond. Seems like you may have had a touch of bad luck. I know if Ilya can help he will. Good luck!

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Jordan said

Thank you so much! I am emailing you now!

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I hope llya’s email address is still active. Hoping for help with messed up order – I confess my bad not the company’s. Love the tea but would like some one to one when I make a mistake.

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