Just got suckered in at Teavana

You should be able to return anything you purchase there. I’d go in with the receipt and just say I didn’t want it and be firm.

I agree with Claire. Be firm. Here’s the return policy on the website: http://www.teavana.com/customer-service/help#ReturnPolicy. You should be able to return no problem.

You can return ones that are blended, in the short time I could stand working there, people brought them back probably for the very reason of getting duped. If they tell you no, despite the fact they’re supposed to take it back, then call corporate customer service.

Agreed with both of them, I returned a hot cup of tea the other day…they weren’t very friendly about it but customer satisfaction is what keeps people coming back, so they should be able to do a return for you. Don’t worry about, if you don’t buy a ton of loose tea, it’s easy to mistake the price on the bucket for price per pound rather than per 2oz. My dad bought my brother a pound of tea from Teavana thinking it was $9 a pound, when he paid $72 for half a pound he was shocked :p

Ordering online is usually much cheaper. You should consider this option instead of buying Teavana’s overpriced stuff.

That happened once to my sister, and I think they only allowed her to exchange it.. Not sure though.

I would definitely try a return. When shopping there (or anywhere) in future, you might want to try buying a small amount first and deciding if you love it enough to buy a full pound. I learned the hard way that a pound is a lot, even when it’s cheap. ((I will never run out of Vanilla Comoro, heh)).

Oh my goodness, how expensive! I am really bad at standing up to pushy sales people and get nervous and usually cave in just to get out of the store. This is one reason I don’t like shopping at Teavana. Be strong and return it, they should be polite and honor their return policy.

Yes, that’s exactly what I thought, Josie Jade! After reviewing my receipt during my dinner break at work, I have discovered something interesting. The sales person told me she couldn’t quite fit a pound of the youthberry wild orange blossom blend in the pound canister and asked if I wanted another 2 oz of tea to make a pound. Well, the receipt shows she fit 15.9 oz into the canister and then gave me 4.8 oz of a citrus lavender sage/opus rogue blend to make the “2 oz,” which I have been told is their minimum weight when selling.

I am certainly not at fault here and should have been proactive about asking for prices/knowing when enough was enough, but also feel that this specific sales person (whose name is conveniently located on the receipt) took advantage of me being a “newbie” to the store by not telling me any prices.

I am a librarian, and at our library it is policy that we warn our patrons that putting an item on hold at another library and having it sent to ours costs $1. I certainly think for something that sells at $6 an ounce, I should be told outright how much it will cost before it is scooped out and blended, especially when the blend I’ve purchased is one of the store’s “most popular,” according to the website

I emailed their customer service department and asked if blends can be returned, as their return policy is very vague and seems to indicate that any tea can be returned or exchanged, and they do not specify what qualifies an item for these returns/exchanges:

“We want you to be happy! You can return/exchange tea or merchandise within 90 days with a receipt. If you do not have your receipt you may give us your order number, name and address. If the order has an error that is caused by us we will refund the return shipping cost. Please note that Sale and Clearance items are a final sale.”

Will post again when I hear back from them in case anyone else is interested, but in the meantime…I’m also curious how Teavana is able to accept returns of their tea, which is sold unsealed. I would never tamper with something and then return it, but we all know there are some weird people in this world. What do they do with returns, throw it back in the tins on the tea wall and sell it to the next customer? Or are they unable to use it and just throw it out? I can’t imagine they would have a return policy if that is the case.

As a few others have mentioned, try shopping at some online tea vendors/local tea shops (if you have some near you). Chances are, you’ll find better prices and better quality tea. You might also consider shopping online at teavana.com, as you won’t be duped into anything you don’t want. The prices are there upfront, so you’ll never get a rude suprise like that again!