Teavana crazy - on hold
Ok, so I just spent 35 minutes on hold waiting for Teavana. I knew I’d be on hold awhile so put the phone on speakerphone and just went about my packing tea up for swaps.
Call me crazy – but I love being on hold with Teavana! Their hold music is french and I just LOVE it! There’s one song in particular that I love and wish I could find out the name of it because of course I can’t speak French. I don’t know what they’re singing about but the French language is just beautiful.
Hahah, I feel the same way with Korean music. Though now I’m learning to speak it so I can sing along and sound less of an idiot.
Why were you on hold for so long? At least the music was good, I’ve gotten angry over bad / choppy hold music before!
I too have been offended by poor hold music. When they finally take you off hold, ask them to find out what the music is.
I was on hold with Teavana for 25 minutes the other day. It is very cool music, but I wasn’t as calm as you were about the fact I was on hold for 25 minutes. Grr..
I’ve found facebook & twitter to be MUCH more effective at getting ahold of them.
same can be said about so many companies! Bank of America screwed up and took an extra $200 from my account thanks to a computer problem at the branch. When I called I kept getting looped around back to the main menu and told I had to go there.
Complain on Twitter, I get a high up customer service person who gives me her personal number there for any other time I have a problem, she takes care of it without me leaving the house.
I love Twitter. Comcast is my favorite one though, I got them out to my boyfriend’s place the Sunday before Memorial Day once when they claimed not to be able to come until Wednesday bahahahaha.
I think it’s easier to get good customer service in a public space (like twitter) versus the phone because companies know that if you complain on twitter, other people can see it (and do).
makes me wish I had a reason to call Teavana…can’t get enough of french tunes…