What do wish your favorite tea retailers would do that they aren't doing today?

Another item: A tea company needs great customer service!

I will take this opportunity to also let you know I think there is a glitch in your shopping cart! I added some $2.95 sample packs, but they are all coming up as around $6 instead of $3!

teajo, i’m wondering if u ship to belgium to, and if so what are the shipping costs?

i was just wondering because i’m exploring about more tea company’s but i’m not using paypal :)

My absolute least favorite is a site that I just can’t navigate at all. I loathe having to go through multiple menus to actually find the tea (as opposed to “teaware” “pantry essentials” and other things I have no use for). I hate when menus have a crazy number of choices… The base color/style of tea should be enough, and maybe an organic section, but some menus have groupings like “wellness tea”, “mood tea” and things like that, which clutters up the menu and makes it difficult to find anything. If I can’t easily use the site, I just give up.

Things I wish tea companies did more was make their payment options visible on their websites from the start. A small image at the bottom showing paypal is all I need to know! I very much dislike going through the site only to find out at the checkout that it is credit cards only!

Lots of images help as well. Most websites with simple layouts and images of their products will get me more interested than one that just lists the tea.

And, this is just me, but if you have beautiful designs or tins for your tea, I will honestly buy them regardless.

Clearer brewing instructions, specific to the tea. Verdant does a good job of this on their site, but not so much on their actual tea packaging. Often there’s nothing, or very general temps and steeping times are applied for all greens, oolongs, blacks, etc. And as we know, teas even of the same type (oolong, black, green) can have vastly different brewing needs. Part of the fun is exploring this, but when dealing with small samples, or expensive teas, I’d like some guidance so I have a better shot of really appreciating the tea as it’s intended to taste.

Hibiscus free herbal teas. I don’t like the taste of it, but it is in sooooo many herbals. I would even be willing to pay a bit more to have great herbal blends that did not contain the dreaded hibiscus.

I should probably add that rooibos is very hit or miss with me, so I’m always on the lookout for tisanes where rooibos is not the main ingredient and there’s no hibiscus.

On the Hibiscus note, personally, I would like to see simple Hibiscus and/or Rosehip blends. Many blends are too complicated for me.(also would be willing to pay more for a good rosehip + Hibiscus blend)
I would like to see more chicory free blends too.