my tea was held by Chinese customs/??

I’ve never had this with Chinese customs, but what American and Canadian customs do is they just open the box and see what’s in it. They have never opened the tea bags/tins.

I don’t think you need to worry, if something happens then I’m sure they will just replace the tea for you.

Knock on wood, I’ve never had anything held by Chinese customs. I have had tea from China held here. That makes me super nervous, since if anything is filled out wrong we can be fined. I have had one of our orders held by Canadian customs and another by Indian customs. The Indian Customs was a nightmare. They held the order for over a month. I had to make a special inquiry to have it processed through and they didn’t replace things correctly or broke something in customs and one of the pieces ended up in pieces.

As far as I can tell, my tea has never been opened for customs. You will know if they opened any packages as Teavivre seals their outer bags. If a seal is broken, I would contact them and request a new package. Otherwise, no worries (other than the waste of time).

I did send a small package to a friend in Korea which I think was drank or tossed by Korean customs as it still isn’t there 2.5 months later. :(

None of my orders have been held up by Chinese customs, however, a friend payed for express shipping last month and his got held up. After two weeks he contacted TeaVivre and they reimbursed his express shipping fee, sent a second package (express) and added 500 points to his account. He received the package less than a week later. I would wait until Monday and then contact TeaVivre.

thanks, my order was quite large, and has been in transit for almost 5 weeks now. it appears it was with customs for a couple of days, so not a ‘random’ inspection i take. will wait until after the weekend, and then contact them.

I hope my order is fine,normally I buy things from all over the world but not food/drinks so that’s kind of scary. If I order things from the US I go and pick it up just across the boarder p at a kinek point as I’m 15 mins from it.

I was wondering if you got your package? I’m also waiting on a big order from them. Some tea, the 14 piece yixing set, and a gaiwan set.

I had a box from Teavivre that was kept in Chinese customs for about 25 days, then for some reason held in New York for another week and a half. Grrrrr. But everything was fine and dandy when it got here. I have NO doubt that Teavivre will do whatever it takes to make you happy. They have great service.

I ship things regularly from Japan and China (3-10 boxes a month) so I deal with customs all the time. If you ship EMS they shouldn’t be a problem—the box is guaranteed to arrive in 3-5 days, so if it is longer you can contact the customs place they are held at and file a complaint.

SAL (registered & unregistered) is trickier—I once had a package held 2 months, thought for sure it was lost and then one day it showed up! Patience is pretty much the only thing you can do, both Chinese/Japanese customs and US/whatever country you are in can hold it until they are satisfied it’s not… uh, drugs, or whatever they think it is.

yeee (jumping up and down)
2nd order arrived safely, not opened, and all well. lots of tea plus a glass teapot.

1st parcel still awol :(