Grr! How can some tea companies charge me $30 to ship to Canada and others $8????
I see the exact same thing for shipments from USA to UK. They get away with it by saying it’s for extra materials and the time to pack for overseas orders but really it’s just so they can make a buck.
Adagio’s USA website is the only one to offer guest blends but shipment even for 1 2oz bag is $46.72!
I totally feel your pain. I put items in my cart on the adagio website but then did not complete the order due to high shipping cost. I received a $5 gift card code via email and encouragement to finish the order. I emailed back and explained that even with the $5, shipping is just way to expensive to Canada. And the response was that if I would order more, the shipping wouldn’t seem so much.
I pretty much wrote adagio off after seeing the shipping and trying a bunch of their blends that have an awful base. Pretty much at this point, for the most part, if your shipping to canada sucks, you clearly aren’t interested in my business. If i MUST have someone’s teas, i try to get my tea mule to pick it up for me lol
Actually in Adagio’s case it’s because they don’t seem to believe in first class shipping. Say a box is 7 oz total, with just one tea in it. It’s $42 just to ship it via Priority Mail, but $12.75 to send it first class. They never want to answer for it either. I mean it doesn’t affect me but it blows my mind why they’d do that, I’m pretty sure nobody international wants to pay priority shipping, especially for something as light as tea!
Oh my, I could not ask that of you darby…you have already done so much for me. :)
Well guys, sometimes it pays to talk to the tea companies. I asked Persimmon Tree on Facebook why they don’t have a more cost efficient shipping option for their Northern neighbours and commented that they are absolutely losing business due to the $30 fee to ship ONE ounce of tea (had it in my shopping cart and then wanted to check the shipping cost…yikes)…they offered me a one time use free shipping coupon and thanked me for my suggestion and said they would review their international shipping options…. They’ve since offered a $15 option too! (varying – bit depending on your order of course)….
So nice to know they listen and care!
Shipping is probably one of the hottest topics on Steepster, so I’ll chime in. Yes, it’s expensive to ship to Canada for us, but we decided to take the hit and charge $10 flat rate. The way we look at, Canada is obviously a big tea market. We figure we can make a very tiny profit on Canadian orders that we otherwise would not get anyway. Besides, I love Canadians. They are by far the friendliest folks I have met in my travels.
As a Canadian this is also one of my pet peeves. I wish the companies would clearly state on the web site how much shipping is. It’s really annoying to: create an account. put item in basket, go to check out, only to find out shipping is something ridiculous like 30.00.
I really appreciate companies like Butiki Teas and 52Teas that clearly state what their shipping is. I’ve ordered from both recently (still waiting for my 52Tea order – it has cleared customs – yeah – should be here soon), and as Stacy said above, they aren’t making any money on the shipping. I ordered 7 teas paid 10.50 shipping and the post mark says 9.15. That’s totally reasonable for me.
As others were mentioning above, companies like Fed Ex and UPS do charge custom brokerage fees even though the contents aren’t subject to duties or taxes. This only makes that option more expensive for us.
I guess my 2 cents is really that I will deal with companies who have fair shipping charges and not deal with ones who don’t. If you do have fair shipping prices, it would help us out if it clearly states what those charges are on a “shipping” page or somewhere that we can easily see it with out having to “check out”.
Yes. I agree with clearly stating shipping policies on a shipping page. I just emailed one company to find out about their shipping costs, and had 3 emails back-and-forth to find out they don’t ship to Canada. :/ If they had a shipping page, I would have just stuck their site on my “no” list, and been done with it, rather than wasting their time.
agree with you dexter. even more of a pet peeve is when you have to create an account in order to try and check out.
I totally agree with how annoying it is that to see shipping charges you have to create an account and go through all the sign up stuff. I usually say forget it and move to another site. Just a “Shipping page” with estimates of shipping costs to Canada would be great.
I agree, it is much more helpful when a company will outright state their shipping costs and restrictions. Also with sales. I wish they’d all just say “US only” if that’s the case with promotions, so I don’t get excited for nothing!!
Mellow Monk has had a detailed breakdown of shipping charges to Canada for some time. You can find it on the bottom of their ordering page:
Their rates have gone up recently as well, of course, but are still reasonable. And their teas are great!
Strangely, however, it now costs me less to have senchas shipped via air from Japan then to get them from Mellow Monk in the U.S.