Hide

Welcome to Steepster, an online tea community.

Write a tea journal, see what others are drinking and get recommendations from people you trust. or Learn More

Teavivre transparent double walled cups - warning.

19 Replies
Nitoo6of6 said

Glad your ok. Thanks for the warning about the cups.
I agree it would be good to let Teavivre know.

Zeks said

I am already in contact with them about the issue

Login or sign up to post a message.

TeaVivre said

We are sorry to hear this unfortunate situation happened to you Zeks. We have already contacted the factory to double check the product.

We have also made careful study of this situation and come to a general conclusion: there may be invisible defect caused during the shipment or probably some tension point in the glass that turned into a crack over time from the first use.

Each product before we sell on our website we will test and check the certification from the factory to ensure the safety. This double-wall cup passed the SGS certification, when tested as specified, the leachable lead, cadmium, arsenic and antimony of the submitted sample does not exceed the requirement as stated in GB 19778-2005. Here’re the certification:
http://cdn.teavivre.com/media/wysiwyg/glass_teapot_heavy_metal_test_report_1.jpg
http://cdn.teavivre.com/media/wysiwyg/glass_teapot_heavy_metal_test_report_2.jpg

Of course, even though a product has passed serious certification there maybe also have problem during manufacturing, shipping and using. As we all know that the glass is a kind of fragile material and the same as Sandra said that “It’s a production thing, and it could happen to any double-walled cups on the market.” It is important that once such issue happened we need to check and find problem and solve it.

No matter what caused the problem we pay great attention and will update here once we get further news from factory. And we will also do more test on the cup.

Login or sign up to post a message.

This has also happened with Teavana’s glass travel mugs.

Login or sign up to post a message.

TeaVivre said

We tested and recorded the performance of our glass teapots and double-wall tea cups under instantaneous temperature change. We tested tea cups and teapots at -8℃ that were frozen for 48 hours in the fridge and 2 tea cups at room temperature, with boiling water at 100℃. The result shows that our glass tea wares are safe under instantaneous temperature change.

Here is the Video: http://www.youtube.com/watch?v=AIs_umN3XBY&feature=youtu.be

Login or sign up to post a message.

Login or sign up to leave a comment.