In a word, this tea is superb. I adore this tea. I ordered it loose, and the fact that it comes in a beautiful 4 oz tin is icing on the cake. Everyone has a different opinion on the ideal Earl Grey, but I’ve been testing a lot of them lately, and this is my favorite so far. I made it exactly as recommended, 5 min. steeping with boiling water. I used 1 tsp in 8 oz. Not the least bit bitter-just the right amount of bergamot. Excellent hot or cold. Perfection. I can’t wait to try the other 7 selections from Harney & Sons, my first experience with this company.