Good lord it’s been a long few weeks. Last week I had the ear infection from hell, I couldn’t swallow or sleep for a week, and that was with the help of antibiotics. Then, the lovely antibiotics gave me thrush. So I’m still recovering from an ear infection that hopped from one ear to the other and made my throat raw and now I’ve got thrush. Boo. It’s been two weeks since I got sick. Hot tea or spicy food makes my throat better, but makes the thrush worse. Cold drinks soothe the thrush, but do nothing for my throat. So I’ve been chugging cold water and not wasting good tea on a bad system.
But I had to break that for this beauty. My wife had another really crappy experience at the Scarborough Town Center DavidsTea, and I contacted customer service about it, because I know it was not the level of service Davids expects of their stores. Part of the issue was my wife tried to purchase some Blue Mountain Twirl and the employee just laughed and said she hadn’t even heard of it, so they probably didn’t have it. As she was leaving, she saw it on the wall, but just wanted to get the heck out of there. This was about a month ago.
Natalie, wonderful customer service rep that she is, was apologetic that she didn’t have any Blue Mountain Twirl to send us, but she did offer to send some of this tea. Of course, I accepted the offer.
Imagine my surprise when I opened the package today to find a full 100g of this tea. Holy crap. And it is gooooood. It’s delicious and roasty and there’s a hint of stone fruit and omg I just love it. I looove it. If you can get your hands on some of this, do it. Now. I’ll wait.
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Wow, that’s generous, because this one’s super expensive. I admit though, I always get irritated when I know more about DT than an employee, in particular about previous teas. But I work in customer service now too, and I understand not being informed about “the way things were” or anything that happened in the past.
(I realize that in this case, BMT should definitely have been a tea the employee knew about if it was on the wall, so different situation.)
Well, De also had to point out where all the teas she wanted were on the wall, and the employee corrected her pronunciation of pu-erh from “poo-air” to “pooer”. >.< She didn’t know where anything was and was rude about it. Not to mention the number of times we’ve gone in and been ignore because the employees are chatting behind the counter. But! Davids customer service is amazing.
Well, De also had to point out where all the teas she wanted were on the wall, and the employee corrected her pronunciation of pu-erh from “poo-air” to “pooer”. She didn’t know where anything was and was rude about it. Not to mention the number of times we’ve gone in and been ignore because the employees are chatting behind the counter. But! Davids customer service is amazing.
Ugh. Sounds like someone who should perhaps no longer be employed. But yes, thankfully their head office customer service is fantastic (though I don’t believe I’ve ever had to deal with anything personally, and have just heard stories).
Oh yikes, well that’s great that they have awesome customer service at HQ which makes up for that appropriate behaviour.
Man, and I can’t stand when ignorant people “correct” one’s pronunciation especially given the fact that there are thousands of Chinese dialects and the phonology of both languages are very different, resulting in different pronunciations. Ugh.
Hope you feel better soon!
You got 100g of that stuff given to you? That’s a pretty nice gift. I really like this tea.
Hi, do you still have that Davids Tea whale perfect tea mug? If you want to sell it I am happy to take it off your hands :) my email is [email protected]
Wow, that’s generous, because this one’s super expensive. I admit though, I always get irritated when I know more about DT than an employee, in particular about previous teas. But I work in customer service now too, and I understand not being informed about “the way things were” or anything that happened in the past.
(I realize that in this case, BMT should definitely have been a tea the employee knew about if it was on the wall, so different situation.)
Well, De also had to point out where all the teas she wanted were on the wall, and the employee corrected her pronunciation of pu-erh from “poo-air” to “pooer”. >.< She didn’t know where anything was and was rude about it. Not to mention the number of times we’ve gone in and been ignore because the employees are chatting behind the counter. But! Davids customer service is amazing.
Well, De also had to point out where all the teas she wanted were on the wall, and the employee corrected her pronunciation of pu-erh from “poo-air” to “pooer”. She didn’t know where anything was and was rude about it. Not to mention the number of times we’ve gone in and been ignore because the employees are chatting behind the counter. But! Davids customer service is amazing.
Ugh. Sounds like someone who should perhaps no longer be employed. But yes, thankfully their head office customer service is fantastic (though I don’t believe I’ve ever had to deal with anything personally, and have just heard stories).
Oh yikes, well that’s great that they have awesome customer service at HQ which makes up for that appropriate behaviour.
Man, and I can’t stand when ignorant people “correct” one’s pronunciation especially given the fact that there are thousands of Chinese dialects and the phonology of both languages are very different, resulting in different pronunciations. Ugh.
Hope you feel better soon!
You got 100g of that stuff given to you? That’s a pretty nice gift. I really like this tea.
Hi, do you still have that Davids Tea whale perfect tea mug? If you want to sell it I am happy to take it off your hands :) my email is [email protected]