aisling of tea

Tamm 2012-01-18 13:28:52 -0500

:( I’m so sorry that they have fallen on their faces with delivery. I really don’t think a company as large as they are can give me a valid excuse for the way you have been treated as a customer. I wish there were people working in their corporation who cared to listen to the customers. They could really have a strong standing within the tea-drinking circles if they fixed up their act on things like this.
I think that I smelled this there once and I had a face like this: O.O and not in a good way…lol

Kay Kanada 2012-01-18 14:43:44 -0500

How can they just ignore a client who has a problem?? Good customer service is the basis of the success of any company, yet soooo many business owners spend nowhere near enough time on it… Pretty darn ridiculous.

Amy oh 2012-01-18 16:08:22 -0500

I am done with Teavana also, too many bad teas and their customer service is for sure not great.

Jessie 2012-01-18 18:44:46 -0500

I’m so sorry to hear about them totally ignoring you. :(

I’ve been receiving the super-discounted teas I ordered from them this week (each in a separate box about a day apart which is really irritating. I think they could have waited a couple days and sent it at once). All the teas smell so weird I don’t really care to try them!

teaNsympathy 2012-01-18 19:07:35 -0500

Sorry to hear this! This tea has disappointed me in the past as well. Underwhelming is the word that comes to mind, both with this tea and Teavana in general. I was seduced by their Heavenly sale, but have to agree with Jessie above that I kind of lost the desire to try many of them once they arrived.

Curse you, Teavana, so convenient, yet so disappointing. There are so many wonderful companies out there that actually care about their customers, it’s hard to keep justifying this corporation’s behavior. I cannot believe you never got your Matcha set!! It’s all unacceptable.

Camiah 2012-01-19 07:45:50 -0500

Ack! What a terrible experience all around. Definitely stick with DT and Tealish. I think I’m done with Teavana too. Been there, tried the things that sounded appealing.

And the Scarlet Cloud tea? I got some in my order and now it doesn’t sound appealing at all.

Jessie 2012-01-21 02:50:57 -0500

We all need to start a support group next year so that we don’t fall prey to Teavana’s end-of-year sale yet again. I concluded that I wouldn’t order from them again after having the same underwhelming experience last year, and yet here I am again!

VeryPisces 2012-03-03 22:44:30 -0500

My experience with Teavana has not been bad, but I have heard many bad stories across the internet about Teavana. As for Scarlet Cloud, I find the tea to be very weak with a flavor that too easily becomes bitter. It’s the only tea from them that I really do not like so far.