80
drank Dreidels & Donuts by Tealish
658 tasting notes

I’m enjoying another cup of this at the moment. But, Steepster, I have the actual worst tea news ever: my Breville carafe broke about an hour ago. I had the shakes from a quick drop in blood sugar and somehow managed to drop it. I don’t really understand how, but it was absolutely heart-wrenching! Even worse, while you can buy the base and assorted other parts for the tea maker, it looks like, for some reason, you cannot buy just the carafe as a replacement part.

Please wish me luck in coping without it/plotting a replacement strategy that seems impossible this time of year!

Indigobloom

oh no, that’s terrible! I hope you find a new one, or alternative soon!!

Cattibrie

That sounds heart breaking. Can you contact the company`s customer service to get one maybe?

Uniquity

If you want to keep using the Breville, I would suggest contacting them and see what can be done. Companies can be surprisingly accomodating, on occasion.

Dinosara

:( That sucks! I third contacting the company directly. It’s worth a shot!

Stephanie

Oh no!! That’s so strange that they don’t offer replacement carafes to buy, since they’re glass and prone to breakage! :(

Jessie

Thanks everyone! Breville said they can’t offer the carafe since it would be as expensive as replacing the whole unit. I can see it being pricey, but the entire suggested retail price of $300? Doesn’t really make sense. They did offer me a 20% discount on a replacement, but I found it on Amazon even cheaper than that. The boyfriend has come to rely on it too so he thought we should order a replacement. We did. We sold some old gift cards on cardswap.ca to pay for it! We’re out of control.

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Indigobloom

oh no, that’s terrible! I hope you find a new one, or alternative soon!!

Cattibrie

That sounds heart breaking. Can you contact the company`s customer service to get one maybe?

Uniquity

If you want to keep using the Breville, I would suggest contacting them and see what can be done. Companies can be surprisingly accomodating, on occasion.

Dinosara

:( That sucks! I third contacting the company directly. It’s worth a shot!

Stephanie

Oh no!! That’s so strange that they don’t offer replacement carafes to buy, since they’re glass and prone to breakage! :(

Jessie

Thanks everyone! Breville said they can’t offer the carafe since it would be as expensive as replacing the whole unit. I can see it being pricey, but the entire suggested retail price of $300? Doesn’t really make sense. They did offer me a 20% discount on a replacement, but I found it on Amazon even cheaper than that. The boyfriend has come to rely on it too so he thought we should order a replacement. We did. We sold some old gift cards on cardswap.ca to pay for it! We’re out of control.

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Art history and anthropology undergrad who prefers curling up with her cat and a cup of tea to writing her papers.

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Toronto

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