I have never been so irritated by making an order. I ordered from 6 different companies over Black Friday weekend, including an Etsy shop that sells tea. I received all these orders before my order from Art of Tea shipped. In fact, an order I made the SAME day with Teavivre, IN CHINA, was delivered the day after this one finally was shipped.
When I finally said something about it on their Facebook page on the 7th, this was the first time they bothered to let anyone know they were taking far longer than 3-5 business days. I did not appreciate their pathetic customers who said this was okay because “I got my order yesterday!” YOU DON’T COUNT.
To make up for it? Nothing. Not a single bonus sample or anything in my order. All I got was that Facebook apology.
It took two weeks to get my order. And it will be a long, long time, if ever, that I order from this company again.
Why? Instead of just admitting to having a ton of orders, they also went with the hand blending BS when there are photos are their Facebook page that show how that isn’t happening.
So they can keep the snooty customers they have, I’m sure they’ll do fine without me.
Sorry, wasn’t sure about the address because I reused the box already, so if someone has it still, add away.
I probably didn’t get a fair look at this company given I ordered when there was a big sale, but it still could have been handled better. Letting people know they were swamped with orders would have been nice, as it took a week to receive shipping confirmation (though that included a weekend and a holiday, so technically 5 business days).
My order had a completely different teapot than what I ordered. It still fit the description of “bamboo” but I ordered based on the picture. Luckily, I like it a lot better than the one in the picture, but it would have been nice to know that this was what I was getting instead in the first place. Or, sorry we were out of stock on this one, does this work instead? Just anything like that would have been great. The lack of communication was just awkward.
So far the teas are not entirely impressive and they took some of them off the site, I guess because they were sold out in the sale, which makes it rather hard to double check everything.
Overall I don’t think I see myself ordering again.
I just placed my order and I’m already annoyed. Worst checkout system EVER. I got all the way through to the final place order step, and the button never loaded. I had to go into Safari and add everything to my cart all over again and then it wouldn’t let me use my email address again, so checking out took almost 20 minutes. Hopefully the tea is worth the trouble..
I’ve been meaning to write this for awhile but I completely forgot.
I placed an order when they had a massive discount code and bought several of the $1 an ounce teas, plus one that might have been $5 for 2 ounces. My total was incredibly low, and I figured if I didn’t like some things that would be okay.
When I got my order, the most expensive tea package felt incredibly light compared to the others. I put them on my scale and found that it was an ounce short. I sent Tropical Tea an email and expected to not hear back or just be told something like “it’s by volume.”
I was sorely mistaken. I sent the email on a Sunday. I had a reply at 7am Monday apologizing for it getting through quality control. No questions asked. They were sending my entire order again with a few extras.
Now that is how you keep a customer, whereas I’m dealing with the grocery store near me being terrible, and they want more information like I have the names of all the people who have failed over the past two weeks. I’ve stopped going to a burrito place that has a $4 student special once a month since they always make me feel like a cheapskate liar. Tropical Tea has forever earned my business and I’ve referred many people to their site because of it.
When I am not drowning in tea, I will definitely order from Tropical Tea Company again, especially since they are the ones who have the elusive Blue Mango tea I have missed since I had it at a teahouse.
So much to choose from! So many Darjeelings alone! That’s what drew me to order from Upton in the first place. I was able to try eight different ones for under $20 with shipping.
Once you are able to even narrow down what you want and place the order, everything feels very personalized for you, from the emails about the order to opening up the box and seeing the packaging dates on the pouches.
The website does feel a bit hard to navigate, but now that there’s a wish list option, it has felt much easier to access for me. When I need more things to try from a variety of estates, I’ll be ordering again.
Shipping is a flat $4.40 and the box is even very nice.
I had to take advantage of the ability to make up my own blend without having to do the work.
It took less time than I thought it would, and I was surprised to get my tea so soon, even from across the country!
Since things like this are obviously blended to order, it definitely helps to wait a bit of time before drinking it. The price for your own custom 4 ounces of tea really cannot be beat.
Honestly, that’s all I can really say because the rest of the process just feels like your average online order routine. But it’s entirely worth it, don’t get me wrong!
momo hasn't written a review for this place yet.
DavidsTea is my second favorite thing based in Montreal, but first favorite because they disappoint me less…as in I’ve only been disappointed by a sample tea.
The $5 shipping is so awesome, in fact, it’s cheaper than some “flat rate” shipping costs I see from companies in the United States. And I like the fact that ultimately when ordering from the US, you are given a choice between it being delivered by USPS or UPS for the same cost. I don’t trust my post office, so I appreciate that. And it only takes a week to get here!
This latest time I was ordering, I saw Southern Belle come up as $5.50 on the black teas page, but the first listed price was $6.50, or the regular 50g bag. When I emailed, customer service told me they moved the $5.50 special edition bag to be first on the list for everyone in the future. I hadn’t placed my order yet, but they would have fixed it for me to get that bag.
Everything comes packed perfectly, and I love that they give you 3 samples. For now this works wonderfully for me, but one day I will get to one of their actual stores and probably die of happiness.
Now that I’ve placed my third order now, I love that they’ve changed the samples! They come in sealable bags like the 50g teas, and it definitely seems like more tea too. And I love that if you ask for a certain thing to sample, they’ll get it to you. Love love love love.
I love 52teas so much. When I look at my spreadsheet of tea, there is just so many of them and I can’t bring myself to count.
For my birthday, I got myself a 3 month tea of the month subscription, since I think there was 15% off orders of $50 or more on my birthday…being Black Friday. I wish I had the money to continue it because I always want everything 52teas has to offer, and the subscription does save you money but then you have the added risk of getting something you may not like. Though, with Steepster, it’s easy to swap with people for something you would like!
I would get my month’s worth of teas within 2 days of the last tea of the week’s posting. That was always a pretty awesome surprise.
While occasionally the teas can be a miss, you have to give Frank credit for trying such unique flavors, even if they’re not your cup of tea (ha ha). Some things are right up my alley and others I did not like so much, but man, were they awesome ideas.
Buying outside a subscription, which I did for months previously, works out just fine too, especially with shipping included.
I couldn’t resist their flavored sampler, especially since they offer a 15% off coupon if you join their email list. It’s not even a mailing list I want to unsubscribe from after one email!
There is just one thing, and it’s probably just my personal pet peeve. I hate when companies use FedEx SmartPost because it is so absolutely unreliable to the point that I didn’t even get my package until today, 2 days after it was delivered, because their terrible system kept saying Friday until it actually was midnight Saturday. :(
But that’s okay, I haven’t tried any of the teas yet but from the smell before I even fully opened the box I know I’ll be ordering again at some point and I will gladly pay for ground shipping!
I love that the six small tins are in their own separate box, which will definitely have another purpose for me, and that on top is an info page on the teas so I don’t have to go looking online.
This is the only Teavana I can put up with. On Yelp, I gave them 4 stars in 2010, and I still feel like they deserve 4. Meanwhile, the store across the street in Lenox Square I only gave 2 to…so yeah.
Benefits to coming here: For now, until Legoland opens, this mall is pretty quiet. I think the obvious high end nature of the mall makes this Teavana a lot nicer to be in than the one at Lenox. There’s a pretty good chance that while here you’re gonna be the only customer in the whole store and they are cool enough to give you your space.
I have never really felt pushed by a salesperson here at all. I had one try to upsell me on a warmer stand for the teapot I was buying, and that was obnoxious but she took no for what it actually is, no.
They had no problem splitting up what I was buying that time into two transactions, since the teapot was being bought by my parents for my birthday, and I was buying a cup and some tea for myself.
I really like that the sales associate went over all the brewing details for my teapot, like the size and how much tea to use, and omg they were even personable because I was holding a box of cupcakes!
So when I came in here to take advantage of whatever was left from the sale, an associate approached me but I said I found what I was looking for and he left me alone. Like he went straight to the register to wait for me. I wanted to hug him. When I bought a tin of tea on sale, he did not suggest something 4x the price from the wall *cough*Lenox*cough.
Anytime I want something from Teavana, I am coming here.
This place is awesome. So much to choose from, and the employees are really helpful. I like that they give you a sample of something else you’d like with whatever you buy AND give you a pretty nice measuring spoon.
I don’t like a lot of the Adagio teas I’ve tried, but I am always on their site looking at things. It’s been very hit and miss, but thankfully with the opinions of others I trust, I can sort of find what I might like instead of blindly selecting things because the description sounds good.
I really like their redesign, it’s a lot more attractive and it gives you a better idea of what the teas look like without having to click to each individual page.
They give you lots of opportunities for free shipping or credit towards an order and other incentives. Right now any time I put something in my cart, I get a sample of their peach black tea because it decided I would like it.
I like the blending concept, but I wish they didn’t set it at 4oz or nothing. If you make one I think you should be able to buy a one time only sample sized package first to make sure it’s actually decent before you go blowing $10 on it. I am always creating things but I don’t buy them because it seems way too risky.
Like Dinosara I ordered around Cyber Monday. I think everything was 25-30% off and then shipping was free so I figured I’d try a couple sample sizes of some of the teas.
The teas arrived quickly, especially considering the distance they had to be shipped.
And as Dinosara also said, it really does not seem like there is as much tea in these samplers as it says on the site. For 10-12 cups it should be around an ounce of tea, but none of mine really felt like they are going to have that much. And I wish they had 2oz too! I really like the gunpowder tea they sent me as a sample with my order but 4oz is too much for me.
The packaging for samples is pretty meh. I hate having to put things in other containers but what can you do for the price. The tea is good though, and as I try more companies I think I would be likely to return to ordering from this company.
I believe it’s 3 Teavana locations within 5-6 miles of where I live…yeah. You see that map showing the location? There’s a Teavana in that mall and then there’s one in the mall across the street too (the first location, actually). Seriously. Needless to say if I can get free shipping, and I want something, I order online.
Of course their distribution center is in CT so it’s not like a fast order.
Compared to other options on the internet, there’s hardly an incentive to buy from them unless you really like the product they put out. They rarely have sales, they give you a sample but it’s filled with that rock sugar, but they are pretty good about having free shipping every so often like when their new collection came out.
I don’t care too much for their teas but I can’t help but like their website. I also love their Android app and its tea timer. It entertains me because the “water” moves if I tilt my phone.
Oh and as SimpliciTEA touched on, they do delete critical reviews. I wrote one for a tea, gave it 3 stars, and said it has too much hibiscus and it’s not on there anymore. Classy.
After having Paris at a teahouse, I figured I needed to buy it, so to Harney & Sons’ site it was! It’s full of information, and anything you are curious about can be answered in a live chat. If nobody’s online, it still sends a message and you’ll get a reply via email. I didn’t see anything anywhere about how much tea was in a sample bag, so I asked via the offline chat and received a reply within an hour. (The answer by the way is enough for about 3-4 cups.)
I ordered on the 11/29, and didn’t receive any update on my order until the night of 12/4…which was informing me that my order had shipped on 12/2 – I got it the next day (really the day after because I didn’t get to my apartment’s office until then).
I might order from them again, because I love the tea, and I like that it automatically comes in a tin. The teas are all very reasonably priced – 4 oz of Paris is just $7.50 which is a steal, I think if I had gone back to the teahouse where I had it, I wouldn’t have gotten it for that! I just wish that email had come on the day it was shipped because that was kind of a long pause without knowing what was going on.
I took advantage of free shipping, and I’d probably wait for that again.
momo hasn't written a review for this place yet.
This is my favorite shop around Atlanta, and it is the place where I fell in love with loose leaf tea. There are tons of tea to choose from, and the staff will guide you in your quest for something perfect. They have tea flights, where you get to have 3 different teas for I believe $9. It’s the perfect way to try several things.
I’ve come here for a Japanese tea ceremony, and it was very cool. They do a lot of tastings now too and you can reserve a spot online now.
Came here a couple times, preferred to buy tea to take back home. A friend and I came for afternoon tea and it was awesome and filling. Sadly they have closed this location for the time being. They sell their tea through their website still, and hopefully they will find a new place to open.
Just want to update that the physical shop is closed, but their website is still up for online sales. It says they are going to have an e-commerce set up for it, which will be great. I can’t wait to get their teas again. I really regret not going there more often but it’s hard when you have tons of tea at home.