I have been to the tea lounge for my Birthday Lunch. It was cute, the service and food were very good. I also picked up a few things in the shop while I was there. They usually have two teas brewed up for sampling, and will brew up one at your request. Teas are available by the ounce packaged in a foil lined kraft paper zip pouch with a minimum of 2 ounces per tea. It is a great way to purchase tea for refilling tins, for sampling, or getting smaller amounts of those teas that are offered only by the pound loose on the website. They have an array of teaware and offer tins of sachets as well as loose leaf.
I have also ordered tea from the shop there by email and they have shipped it to me. As of July 2012 shipping runs $4.50 up to $25 purchased, $5.50 for $25-50, $6.50 up to $125, and orders ship free at over the $125 level (of course they may need to change this with rising shipping costs). My interactions with the shop on multiple occasions have been very positive and personal.