Excellent selection of teas, as you’d expect. Easy to locate. Always has two different blended teas to sample and an eye-catching array of teaware on display. Sells brewed tea to go as well as its famous loose leaf “Wall of Tea” selections. Not a café-type of store, more like a showroom where you can order a drink at the register.
The drawbacks are the foot traffic – during the holiday season they get so busy they’ve often had to discontinue their prepared drink “to-go” sales – and there has never been a time when I’ve walked into the store where they haven’t tried to “up-sale” at every turn – be prepared to feel "pushed’ to buy their proprietary tea tins and other accesories. The staff’s tea knowledge can be hit-and-miss, but always friendly. The quality of the tea is what keeps me returning several times a year, but I always have my shopping list prepared and I presume that I’m going to be asked the same questions each and every time. As time goes on, I’ve done more of my Teavana shopping online to avoid the up-selling atmosphere. The tactic of limiting the number of blooming teas for sale without having to buy an expensive $89 tumbler kit has recently been the first sour note in my Teavana experience. I’ve found more blooming tea options at other places that aren’t bundled.
But as it’s located in suburbia where there’s a drought of tea shops and an overabundance of national chain coffee stores, it is a true oasis.
Best features: variety, tea quality, location
Worst feature: sales pressure to buy more than you need, recent trend to bundling teas in expensive gift sets and making them exclusives