For being right in the mall, this location never seems to be too busy. The service is always fast and they seem to be really organized in how they serve you. Usually they have a couple people pulling teas to smell and making the drinks to go and another couple of people filling and weighing bags so that by the time your drink is ready, you are good to go. The staff are all really friendly and knowledgeable about the product. I believe that contributes to an overall positive experience at this location.