I haven’t had a bad experience here yet. The staff are always super-friendly and take the time to answer my questions and offer suggestions about which teas they think I might like. The tea usually tastes great as well, and I’ve only bought 1 or 2 types that I didn’t really enjoy. They also let you buy in any quantity you want (20g, 50g, 100g, etc.), so if there’s a tea you want to try but aren’t sure you’ll like, it’s easy to just buy enough for a few cups instead of having to invest in a large amount like some other stores make you do!