I placed an order on 12/28 and my order shipped the next day. The website was extremely easy to navigate and I love that they offer multiple shipping options (FedEx, USPS) and multiple ways to pay (i.e Paypal, credit card); few companies offer such options. Each parcel also comes with tracking and you collect ‘loyalty points’ for each order. Plus you get a 15% off coupon for subscribing to their newsletter and they were offering free shipping.
My teas arrived in a timely manner and were very well packaged. Actually, they have the best packaging I’ve seen from a tea company thus far, each tin was wrapped in a large sheet of paper (and twisted on the ends like a tootsie roll) and there was lots of shredded paper so that the tins didn’t move in the box and dent. The teas were great, I wouldn’t hesitate to order from them again.