Overall Experience: POSITIVE
It was my first time buying from them (I ordered from them in July 2011).
They have a wide selection of every class of tea, including tisanes, iced teas and fruit teas. They sell loose-leaf, as well as teabags and tea sachets. They provide a least a few sentences describing each tea. Although no detail is given on location or year of harvested tea, each tea has a five-digit lot # displayed on each tin or sample bag, representing the ‘date of production’: first two digits are last two digits of year, last three digits are the number of days in the year (my understanding is this number is indirectly related to the harvest date, not directly). They have a rewards program, I believe it is for every $100 USD you spend, you get a five dollar credit toward your next purchase. They sell many tea accessories and other related items (including books). They offer $2 – $4 samples on many of their teas (most are $2). Occasionally a few of their teas will go on sale. They often have promotions (through their mailing list): for example, 10% off your entire order, or free shipping. On occasion, they stop carrying some teas (I, at least, have seen a few that are no longer listed on their website).
Their site is very professional-looking, well laid out, and easy to navigate with colorful pictures of each tea.
Facts: They ship US Postal and Fed Ex. For US, if your order total is under $25, shipping is $4.50, if it is up to $50, shipping is $5.50, if your order is $50 or over shipping is free. They do Two Day and Next day delivery. They deliver to Canada and internationally.
My Experience: I ordered after business hours, so my order was processed the next business day, and the package was promptly delivered via Fed-Ex. Although there was one item I wanted that was listed as out of stock on their website, everything I ordered (and advertised as in stock) was delivered, all packaged with the invoice and a small amount of filler material (no free samples). From the tea I have tried so far, it is all fresh and exactly as described on their website.
The gave me a reasonable response to one e-mail query. No phone contact attempted.
The black tins (prism shaped) have a rounded-square base, are outlined in gold trim with tea name and company logo elegantly displayed on front, and are well sized for the amount of tea purchased. Samples are in small opaque similarly decorated zip-lock bags. I like their tins as they are very elegant.
Would I buy from them again?:
VERY LIKELY. What drew me to this company was Michael Harney’s book. In it he writes like he really understands the world of tea, and I believe he has a genuine passion for it (those two things don’t seem to come together too often). I like the elegant look that they maintain in everything they sell. I have enjoyed every tea I have tried so far. I like that they offer samples for a very reasonable price.
Harney & Sons - online Edit
|Serves||Loose-leaf, Bagged, Chai, Iced|
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- 5723 Route 22
- Millerton, New York 12546
- 1 (888) 427 6398