Teavivre has great customer service. The packaging is really good and helps keep the tea from getting crushed and keeps the flavours and scents locked into the package. Every tea I have tried thus far has been of superior quality. Teavivre gives free samples with every order and they also have sampler set you can purchase, which is great for trying new teas. Being in Canada, shipping can sometimes be very expensive, and Teavivre has free shipping over $30. It took a little while for the package to arrive, but I was made aware of that when I placed the order. There is also a points system, where you can get points for purchases and for reviews, then these points can be applied as money towards future purchases. I will definitely order from Teavivre again.