I ordered for the first time during a Cyber Monday sale where they put all of their teas on sale and free shipping without any code needed. That meant that I was able to also use a coupon code that hadn’t expired so I got an amazing deal on the tea.
Their website is nice and easy to use, and I like that they offer a “build your own” sampler set where you can get samples of any of the teas that they offer. When you buy a large number of samples you get a discount depending on how much you order, which is also nice. Normally they offer free shipping for orders over $50, but like I said they had waived shipping for Cyber Monday anyway. The shipping was incredibly fast—I’m pretty sure it shipped less than 24hrs after I made my order—and I got my order very quickly even all the way across the country.
The samples came in little lightweight cardboard containers that had foil-plastic heat sealed pouches in them. Unfortunately I’m not a fan of the pouches because they are not resealable, so I had to find some other container to put them in. They were very full of tea such that once I cut them open I wouldn’t be able to close them up with a clip or anything, and more than one of them was not completely heat sealed so that some tea escaped from the packages into the box. Also, I thought the samples would be larger; on the website it states the samples should contain 10-12 cups of tea, but my samples each contain a variable amount of tea; the smallest one probably won’t make more than 4 cups of tea. I did get three free samples with my order (which was only samples to start with, so that was quite nice), but one of them doesn’t have a label so I have no idea what kind of tea it is!
The tea is high quality and tasty, and they do have a 100% customer satisfaction policy so if you disliked a tea you could potentially return it. I would order again for some teas I can’t get elsewhere, but I do wish they sold an amount between a sample and 4oz (2oz is perfect!).