After going to the store in the mall near me, I can honestly say, I won’t go back.
First off, their staff in the store (at the mall in Roosevelt Field, NY) are truly annoying. While I appreciate being approached to have my presence acknowledged, I don’t like being hounded by everyone in the store. Let me look. Give me room to breathe. And if you’re going to act like you know more about tea, then know more about tea. When I have to explain to you how to brew a cuppa tea, then you shouldn’t be working there.
Second, if you’re going to charge through the nose for tea, have high quality teas. Oh & have a strong assortment of teas to choose from.
Overall, I found this store overpriced on everything from the tea to the teawares. And I didn’t find the staff helpful, but more overbearing.