I found the store to be open and clean, not cluttered which is a bonus. I didn’t have to worry that my purse was going to knock things over. There were a large variety of tea accessories, pots and cups, etc, but I would not say anything unique. It seemed like the generic things you find in every tea store. There was also a large variety of prepackaged teas and tea bags, there was a lot of Tea Forte.
The Tea Desire teas were kept on the back wall behind the counter. It was frustrating that the teas were on shelves from floor to ceiling. In order to see the teas that were on the floor, I had to lean overtop of the counter to see them. The sales person even had trouble finding a tea I asked for that I had seen in the website.
The sales person was generally knowledgeable but only able to provide the basics, ie. this is a black tea so steep at boiling, but no specifics to each of the different teas. But to be honest, I didn’t expect any more.
The way they let you smell the teas, is they open the canister and wave a fan towards you to smell the tea. I understand why they do this, so you are not sticking your face into the canister, but I found it hard to smell the tea.
I am not sure if this is normal, but I ordered two different teas, 50 g each because that is the smallest amount you can buy, and the sales person put the tea into a foil bag that was big enough for about a pound of tea.
Overall, this is not a bad store, but I would not consider it to be a specialty store. Reminds me very much of a Teavana’s or David’s Tea.