This Teavana location has always been a positive experience for me. I’ve mostly shopped here on weekdays in late afternoon/early evening. There are usually plenty of staff members available to help, and I’ve had the same few associates help me a couple of times. They were pleasant, helpful, let me sniff bunches of teas, and didn’t pressure me into purchases. They did make mention of things like discounts or sales, but it never felt like pushing. The store always has samples brewing and a really good selection of tea accessories.
My only complaint about the store is the lack of some of the essential items that are available online. I wanted to get some small tins for storing tea at work, and was really surprised to find I couldn’t purchase them on their own in the store, it had to be in a set (of which I didn’t need the other items). This is more of an issue with whoever at corporate decides what stores should have what inventory, but still. Having to order something as simple as a tin online seems a bit silly.
Besides the inventory issues I’ve never had a problem at this store and highly enjoy being able to sniff my teas before purchase, taste new teas, and get suggestions from the staff.