In setting this up as a place, I did not realize how many reviews were on Yelp. It might be a good idea to check those out as well. I did see a pretty good photo of the general packaging there.
I have been a customer of this company for quite some time. I have to admit that I was initially a bit apprehensive because their website seems a little harder to use than some. However, once I started clicking around, it made sense and it works. Their offerings are extensive, and they offer samples of everything, the cost of which is dependent on the cost of the actual tea. Samples are packaged in a foil pouch without a seal, but they are big enough that you can easily fold them over and clip (paper clip, binder clip, chip clip, etc.) for later use. Their normal packaging is a heavy foil zipper pouch, but for around $2 to $3 (depending on the size) for most things you can choose to order your selection in a tin. The tins are a square based prism with a circular plug top. The labels are personalized with the name of your choice and the date of your order. They also offer the tins for sale as well as extra labels for those of you who buy in bulk and transfer to a smaller tin. There are also many other packaging options that you can purchase from bags to the smaller tins they use in samplers, and caddies. They also have quite a selection of teaware.
The hardest thing about shopping here is deciding what to try first. I have ordered many things from herbals and chais to Golden Monkey. My experience has been mostly with their Chinese Black teas, but there is something in every price range. Their Season’s Pick items are usually their bargain teas, but usually you do have to purchase a minimum of 250grams of them. I have heard their Indian teas are where they really shine, due to the huge range of offerings.
Their shipping is incredibly prompt. It takes one business day to go out. Their shipping is flat rate, but they do have more premium options. They don’t really make sense for me as I get my packages from them in Ohio in 2 days with their flat rate. I have ordered well over 10 times, and they are incredibly consistent. I have not seen any coupon codes or specials of that nature, but they do send an occasional free sample. Most of their samples are around a buck (except for the more premium teas), so it is nice that you can try exactly what you want for just a little money.
As for customer service, they answer their emails quickly. I did have an issue once where a tea bag clip I purchased was defective, but I had a replacement as quickly as the mail could get it to me. They also respond very quickly with answers to general questions and will make recommendations when looking for a certain flavor profile. They are very good about forewarning short shutdowns for certain holidays.