I’ve been meaning to write this for awhile but I completely forgot.
I placed an order when they had a massive discount code and bought several of the $1 an ounce teas, plus one that might have been $5 for 2 ounces. My total was incredibly low, and I figured if I didn’t like some things that would be okay.
When I got my order, the most expensive tea package felt incredibly light compared to the others. I put them on my scale and found that it was an ounce short. I sent Tropical Tea an email and expected to not hear back or just be told something like “it’s by volume.”
I was sorely mistaken. I sent the email on a Sunday. I had a reply at 7am Monday apologizing for it getting through quality control. No questions asked. They were sending my entire order again with a few extras.
Now that is how you keep a customer, whereas I’m dealing with the grocery store near me being terrible, and they want more information like I have the names of all the people who have failed over the past two weeks. I’ve stopped going to a burrito place that has a $4 student special once a month since they always make me feel like a cheapskate liar. Tropical Tea has forever earned my business and I’ve referred many people to their site because of it.
When I am not drowning in tea, I will definitely order from Tropical Tea Company again, especially since they are the ones who have the elusive Blue Mango tea I have missed since I had it at a teahouse.