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Art of Tea - online Edit

2 ratings
1 2 3 4 5
Serves Chai, Iced, Loose-leaf, Bagged

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Photo submitted by SimpliciTEA

2 Reviews

Art of Tea - online in Santa Cruz, California
1/5
Edit
momo rated this place
1/5
and said Edit

I have never been so irritated by making an order. I ordered from 6 different companies over Black Friday weekend, including an Etsy shop that sells tea. I received all these orders before my order from Art of Tea shipped. In fact, an order I made the SAME day with Teavivre, IN CHINA, was delivered the day after this one finally was shipped.

When I finally said something about it on their Facebook page on the 7th, this was the first time they bothered to let anyone know they were taking far longer than 3-5 business days. I did not appreciate their pathetic customers who said this was okay because “I got my order yesterday!” YOU DON’T COUNT.

To make up for it? Nothing. Not a single bonus sample or anything in my order. All I got was that Facebook apology.

It took two weeks to get my order. And it will be a long, long time, if ever, that I order from this company again.

Why? Instead of just admitting to having a ton of orders, they also went with the hand blending BS when there are photos are their Facebook page that show how that isn’t happening.

So they can keep the snooty customers they have, I’m sure they’ll do fine without me.

Art of Tea - online in Santa Cruz, California
4/5
Edit
SimpliciTEA rated this place
4/5
and said Edit

Overall Experience: POSITIVE. I made one purchase with them during Black Friday (November, 2011).

General Information:
Art of Tea specializes in organic, fair-traded, loose-leaf Teas. They have a good selection of loose-leaf Teas and flavor-added Teas in every class, including tisanes. You can buy the tea in tins. You can buy their tea in pyramid bags. The quality of information describing each tea is reasonable, although there is no information on location and year of harvest for green teas. They occasionally have sales (they offered 30% off your order and free shipping during Black Friday 2011). The sizes for most teas are: sample, 4 OZ, 8 OZ, 1 LB. The price per ounce decreases the more you buy.
My Experience: Their teas tend to be on the pricy side as compared to other online retailers, but this is probably because most of their Teas are organic and fair traded. It took roughly a week for them to process my order, but I believe that was because of the holiday (Thanksgiving weekend). Each Tea was fresh and accurately matched the description on their website.

Website:
Their website is very colorful, elegant, and well-designed; they have lots of quality pictures of their Tea. It’s easy to find your way around. You have the ability to review the status of your order through an account system. Reviews of their teas are available on each tea page.

Shipping:
It’s a flat $6.97 to the Continental US; they also ship worldwide; you can get free shipping for orders over $75 with the code ‘ILUVThttp://www.artoftea.com/shipping_and_returns/
My Experience: After ordering online I contacted them about sending a free sample with my order (more in Contact Experience), and a very generous one was included (enough to fill two sample bags). Everything was carefully packaged. Everything in stock was delivered.

Contact Experience:
I initially contacted them via e-mail and they were not very timely in their responses (I believe it took over three days for each response). However, later I chatted with them through some kind of online chat software (accessible through a black tab in the lower right-hand corner of my browser that states, “Talk to us!”), and the woman I talked with was very responsive and very helpful (she agreed to send me a very generous sample of a tea I wanted to try).

Packaging: Fairly standard zip-locked bags: the samples were in transparent plastic bags, and the 8 OZ of tea I bought was in a brown, earthy-colored zip lock, with their label on them; they were sturdy and elegant looking bags.

Would I buy from them again?:
YES
I was impressed with how well they responded through their online chat software. Of the six different teas I received (two green and four white), I would consider buying two of them again; the others really didn’t do much for me. Still, a set of six different Teas is a small sampling of their overall offering, so if I do buy Tea from them again I hope to be able to try a few I hadn’t tried before (especially since the green teas were two of their least expensive ones).