Red Leaf Tea has some of the best customer service around. And by “some of the best”, I mean THE BEST!
I ordered four flavored matcha from them, all robust flavoring level on the classic (basic grade) green matcha base. I did the “buy 3 get 1 free” deal, so all in all I paid about $63. That’s quite expensive for tea in my opinion. It’s not that expensive for matcha, but it’s expensive for tea. The pro is they offered U.S. flat rate shipping (3-8 days) for free!
Anyway, I opened three of them right away and was enjoying them for about a month before I finally opened the fourth package. Unfortunately, there was a mistake with my order and the fourth tea had a white matcha base. I contacted the company via e-mail and they immediately sent out a replacement to me. When it arrived, I was shocked to find that they had sent 60g!!!! That’s twice what I ordered! Talk about making up for the inconvenience!
When I went to place my second order months later, I found a discrepancy on their website. The advertised price was different than the price that showed up once I added the tea to my cart. It was about a $10 difference, and in the wrong direction! (As in the tea was $10 more expensive than advertised). I contacted Red Leaf through their e-mail again, and what did they do? They apologized for the error, explained the price had been accidently advertised wrong, and then gave me a coupon code for 20% off my order (which equated to $20 off)!!! Who does this??! These people are AWESOME!
As if that wasn’t enough, Red Leaf also has a great Discount for Reviewers program. It has recently been revised. They were basically just giving away free matcha all the time. Now the program will give you a $15 credit that can be used to cover 30% of your next matcha purchase, which means you can get $50 worth of matcha for only $35. That’s pretty awesome!
I have thoroughly enjoyed 98% of the flavored matcha I’ve tried from Red Leaf. Only a couple have been misses for my palate, and the vast amount of stellar hits has more than made up for it. Their quality product, excellent customer service, and wide range of yummy, creative flavorings (none artificial) earn them 5 gold stars in my book!