I have not yet had a chance to try the tea I’ve ordered as I only just received the tea, so this review is based upon the ordering process, customer service and shipment of the tea only. You’ll have to watch my tasting notes for my thoughts on the tea I purchased.
I placed an order after hearing about a recent 40% off sale. The order was shipped promptly and packaged with care. I received my order within a couple of days after placing the order, which was expected since the company is in California and I’m in Washington, so the order was received within an acceptable time frame.
My only real complaint is that there was really nothing personal behind the order. No personal, hand-written note of thanks. No free sample. Nothing that really made me feel like I was special or important to them. Will I order from them again? Possibly, but then again, possibly not. I don’t feel any sort of a need to order from them because of the lack of personal touch … they’ve given me no real NEED to order from them.
When a company does something special – be it a handwritten note of thanks, unique packaging, a free sample – you feel special, and you want to feel that way again, so you order from them again to get that special feeling again. If a company leaves that something special out of the experience, it just becomes an ordinary transaction … and that is exactly what my experience with Zenjala Tea was. Rather ordinary. Not bad, but nothing special, either.