Staff are always cheerful and bubbly. I enjoy asking for random suggestions and chatting. I normally buy 30 gram samples of tea and don’t worry too much if they’re a little over or under.
I wish there were more places to sit, or a more cozy display for their teaware. I find the counter-facing-the-display a little uncomfortable. Sometimes I like a little more of my own space to pick things up. They could probably divide the store up with less floor space and more places to sit and more display area. I’ve found that they’ve gotten better with this in recent times.
I can’t be too picky. This is my go-to when I’m in the area.