Friendly and knowledgeable staff. Not very many spots at this location to sit and enjoy your tea, but this is understandable as it is within a mall. Recently, I’ve been noticing that the staff have been over-filing my tea purchase requests by up to 6 grams. They’ve been better with this in the past, always asking me if more was okay or mentioning that a particular tea was quite heavy and I that might want a few extra grams (important especially when I’m purchasing 12-gram sample sizes). I’m hoping that this is just the result of recent staff turnover and will improve in the future.
Staff are very understanding and patient even if I’m passing by just to try the Tea of the Day (I like to try many samples so I can see which tea I would like to order next).