Very friendly staff. Knowledgeable about the teas. Extremely generous tastings. I got the feeling that if we’d been willing to stay another hour he’d have let us try almost everything in the shop. :) He even packaged up a lesser amount than the canisters said was the minimum for us of a couple of teas. Will definitely be ordering from them and if I am ever in their area again I’d go out of my way to visit the shop.