Extremely friendly always willing to sample. Rustic farm environment with a surprising list of quality teas. If you like oolongs this is the place to go. I buy the Nepal Mountain FTPGOP1 as a daily drinker much like a good Darjeeling with a light muscatelly finish and an amazing price.
Teas are top notch though prices can be high. Wish prices were by weight with optional bags but I understand the tin/refill model. Most teas are fairly true and avoid the chemical odors I find in products from other companies. Location is nice and most staff are knowledgeable especially the veteran employees. The tasting events are fun and have some inspirational ideas. Exceptional chocolate products.
Pros – Quality products, good packaging, trained staff and excellent selection
Cons – Can be costly, lots of spa stuff which I mostly bypass.