I think I normally review this as TAZO. O well. We were out and about, wife needed coffee and I needed Earl Grey. I asked for this iced. I forgot what they were about to do to my tea so I had to add 1 Splenda. You people that hate bergamot – never order EG at Starbucks. Based on my experience (every time because I always forget) I would hate bergamot too. First off they steep it for 5 minutes. That is just too long. I always forget to tell them 3 minutes – tops. Just like their coffee it smells strong enough to melt your face. Plus all the ice is melted. If they can fix a frappuccino why can’t they fix iced tea? I should have asked for a glass of ice. I didn’t so this is my own fault. It is very bitter – face puckeringly so – and the bergamot that should be wonderfully refreshing is overwhelming my senses. I’m typing my complaining out so maybe, just maybe, I’ll remember next time and explain too them how to prepare it correctly.