dear steepster. I’m so fed up with you. really hard to track what i thought about new teas if you’re always down, unusable. I could write it down on paper, and transfer it later but that’s twice the work, and at that point i might as well just switch over to paper. But then, what’s the point? since half the fun is the interaction with the people. reading notes, being able to respond to them….looking up new teas, adding teas to my cupboard etc. 85% of the time, none of that works.
frustratedly yours,
Sil
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I am feeling frustrated with it too.
agree Sil Steepsters is becoming really boring.
ysaurella – that makes me sad because i miss being able to interact with friends tasting notes.. but it’s such a hassle now. :(
It’s really bad! I cut my list of ppl to follow to 50 people who used Steepster quite actively and now I can go a few days without logging on only to see that I missed maybe 20 notes when before it was hundreds… It’s really pathetic. :|
:(
Uncertain website reliability can be a significant member disincentive to contributing new forum content.
For what it’s worth, I write my notes in a word processor on my laptop and phone, then copy & paste. It’s more efficient than taking paper notes. I started doing it after the third time Steepster ate my note before I finished writing it.
But I agree, it is frustrating.
“… the fun is the interaction with the people. reading notes, being able to respond to them …”
Agreed! Currently, the most recent post was 9 hours ago! Thus, the spontaneous interaction we all used to enjoy is now impossible. Instead there’s a lengthy multi-hour delay in tasting notes and comments being posted. Instead of instant messaging we have Steepster snail mail. How long would you stay on a telephone call if there was just a 60-second delay between each person’s reply? Steepster has had this issue for weeks and we have no idea when it will be resolved. This situation can’t be appealing for attracting new members or retaining current ones.
Hey Guys,
Really sorry again for all the troubles we’ve been having with the site. I can assure you it’s just as frustrating for us to not be able to provide the reliability we want and that you deserve. We are working with limited resources so aren’t always able to respond to things as quickly as we’d like, and in this case the issue resolution has been pretty tricky.
The larger goal for us will be to move away from our current hosting solution which obfuscates a lot of the information (theoretically to make our jobs easier) but which actaully makes it harder to find/resolve certain issues.
I don’t yet have a timeframe for when it will all be fixed (hopefully asap), but I do want you to know we trying to fix it and we feel your pain. Sorry again, we know you guys have supported Steepster for a long time and we want to keep Steepster in your lives, so we’ll continue working to do that as best we can.
If you guys have any specific questions, feel free to PM or email me directly. Thanks for past and continued patience.
no worries jason – just tough when i’ve been travelling for 5 weeks and when i do try to do things, i can’t. Appreciate all that you guys are doing to fix things. I know it’s equally as frustrating for you guys, having been on the other side of the fence with my work :)
I am feeling frustrated with it too.
agree Sil Steepsters is becoming really boring.
ysaurella – that makes me sad because i miss being able to interact with friends tasting notes.. but it’s such a hassle now. :(
It’s really bad! I cut my list of ppl to follow to 50 people who used Steepster quite actively and now I can go a few days without logging on only to see that I missed maybe 20 notes when before it was hundreds… It’s really pathetic. :|
:(
Uncertain website reliability can be a significant member disincentive to contributing new forum content.
For what it’s worth, I write my notes in a word processor on my laptop and phone, then copy & paste. It’s more efficient than taking paper notes. I started doing it after the third time Steepster ate my note before I finished writing it.
But I agree, it is frustrating.
“… the fun is the interaction with the people. reading notes, being able to respond to them …”
Agreed! Currently, the most recent post was 9 hours ago! Thus, the spontaneous interaction we all used to enjoy is now impossible. Instead there’s a lengthy multi-hour delay in tasting notes and comments being posted. Instead of instant messaging we have Steepster snail mail. How long would you stay on a telephone call if there was just a 60-second delay between each person’s reply? Steepster has had this issue for weeks and we have no idea when it will be resolved. This situation can’t be appealing for attracting new members or retaining current ones.
Hey Guys,
Really sorry again for all the troubles we’ve been having with the site. I can assure you it’s just as frustrating for us to not be able to provide the reliability we want and that you deserve. We are working with limited resources so aren’t always able to respond to things as quickly as we’d like, and in this case the issue resolution has been pretty tricky.
The larger goal for us will be to move away from our current hosting solution which obfuscates a lot of the information (theoretically to make our jobs easier) but which actaully makes it harder to find/resolve certain issues.
I don’t yet have a timeframe for when it will all be fixed (hopefully asap), but I do want you to know we trying to fix it and we feel your pain. Sorry again, we know you guys have supported Steepster for a long time and we want to keep Steepster in your lives, so we’ll continue working to do that as best we can.
If you guys have any specific questions, feel free to PM or email me directly. Thanks for past and continued patience.
no worries jason – just tough when i’ve been travelling for 5 weeks and when i do try to do things, i can’t. Appreciate all that you guys are doing to fix things. I know it’s equally as frustrating for you guys, having been on the other side of the fence with my work :)