My morning tea…..
I like this tea, and it could easily replace my English Breakfast….until I order again! ;) A good basic China black tea at a great price.
I have to admit I am a little concerned at the issues faced by Canadian customers when ordering….. It is a shame, because I feel Harney has lots to offer, and we get stellar service with domestic shipping. I hope they can get their act together. I am not sure why international shipping goes out so much slower than domestic, or why those emails inquiring about international parcels seem to be ignored. They need to streamline their process, or be completely up front concerning international package turnaround (like do international packages only go out once a week?). They are in a global economy, and need to adapt.
Preparation
People who liked this
Comments
Hear hear!
cough Tan Yang Te Ji from Teaspring cough I’ve never had H&S’ version, but the aforementioned is a very very good representation of the type.
I’ve been following the exchange of complaints about H&S international customer service levels on the other post, and I have to say I’m totally backing you on that one. I used to be sorry that this was a company out of my reach as they have a number of things I’d have liked to try, but after reading that, I’m thinking I’m probably not missing out on anything. Awful customer service can ruin the best of products. The extra amount of time it takes to deliver internationally should be because the actual shipping distance is longer, not because it gets second priority to non-international orders.
Hear hear!
cough Tan Yang Te Ji from Teaspring cough I’ve never had H&S’ version, but the aforementioned is a very very good representation of the type.
I’ve been following the exchange of complaints about H&S international customer service levels on the other post, and I have to say I’m totally backing you on that one. I used to be sorry that this was a company out of my reach as they have a number of things I’d have liked to try, but after reading that, I’m thinking I’m probably not missing out on anything. Awful customer service can ruin the best of products. The extra amount of time it takes to deliver internationally should be because the actual shipping distance is longer, not because it gets second priority to non-international orders.