I can see why reviews for this are on the lower side, but I think I found a way to make it decent.
I do taste a burnt sugar flavor, but there is a noticeable lack of sweetness. A hair of real sweetener gives it that extra oomph. I used literally a drop of agave. Then, to impart the creaminess, I used a healthy dash of almond milk. This also helps to emphasize the sweet flavor and minimize the artificial.
I don’t mind doing some doctoring for teas like this. I usually have a small sip, assess the situation, and add milk and/or sweetener as I see fit, in whatever amounts it needs. I relate it to tasting your food before adding condiments/seasoning. It doesn’t make the food bad…but it is ideal when you get it right on the first try. Which is why I am giving this an ok rating, and not great, as well as the fact that it peaks at “good” even with doctoring. Recommended if you don’t mind sipping first and helping the tea to be its best.