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I like this tea thing. It is well-made and it is pretty. It drains the tea and the lid never falls off the tea thing.

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reviewed Hario Chacha Glass Teapot by Teaware
11 tasting notes

I have a 400 ml pot so that is the size I am reviewing. I love my pot. The glass is sturdy , pours well anbd the big infuser basket naerly fills the pot so there is lots of room even for big leafy teas.
The lid, if one pours slowly, stays in place.
The only con I can think of is. the there isnt an easy way to remove the basket when your tea is ready. It gets hot to the touch and does. not have a handle. Tweezers or tea tongs make that a non-issue.
Reasonably priced, well made.
My only real complaint is that I should have bought a smaller size. The smallest size is 300 ml.

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drank Timolino 16 oz. Ingeni by Teaware
786 tasting notes

This works fine. You can pop out the bottom strainer to clean it if needed and get any stuck leaves loose, which was touted to me as a selling point. I think the filter in my Ingenuitea popped out as well, but I never knew that until it fell off of the counter and the handle shattered off! The filter popped out at that time as well, but went right back in. Wasn’t a problem for me that it didn’t come out, I don’t really worry much about tea stains and leaves never got stuck along the sides or under the filter. The Timolino does get leaves caught at the sides of the strainer from time to time, which doesn’t please me terribly but I can live with it. :) You can also put this whole thing in the microwave, unlike the metal mesh strainer in the Ingenuitea, but I use a kettle for my water, not the microwave, so again, not a big selling point for me over any other gravity infuser. I do think I prefer the metal mesh from the Ingenuitea – it just seemed sturdier. :)

So, I went to a local tea place where I bought my Ingenuitea hoping to replace it. All she had were these Timolinos. I figured it would cost about the same as the Ingenuitea and holy cow was I wrong. I should have just walked away – I could have replaced from Adagio online and cost less even with shipping. This is also about half the price on Amazon that I paid for it locally. But I hate to have someone ring something up and then change my mind, so I paid for taking the path of least resistance and not looking at the tag before putting it on the counter. Ah, well. Supporting the local economy counts for something. And I didn’t have to go back to filter basket in the cup for my tea until a replacement arrived. So hooray for local instant gratification. :)

UPDATE: Lowering rating because this leaks if you leave liquid in it for more than a couple of hours. I normally don’t, but I had just a little bit that wouldn’t fit in the cup a couple of times in the past weeks and each time, when I went back to pick it up, empty it, etc., it had leaked all over the counter. If you are just worried about drips, the coaster with the little lip on it that comes with the Timolino takes care of them but don’t let more than a couple of tablespoons sit in this for long or things will get… wet. I now have some paperwork that looks like authentically aged parchment…

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I received this teapot for Christmas and have used it many times since. Though I was apprehensive about using this teapot (due to the negative review on Teapigs website) I can happily say I’ve not had any problems with this. I can steep a litre (35oz) of tea for a good long session, or steep enough to fill my flask for iced tea.

The steeping egg can fit up to roughly 15g of black or blended tea (without much room to expand) and for my taste it’s a nice strength. A little on the light side for some teas so not suitable for everything but for your generic blends and the odd Oolong or unflavoured black it’s great. Plus once it’s steeped for however long needed I can just pull the egg steeper up and remove it from the water, making sure I don’t oversteep. Oversteeping is a problem with my Adagio PersonaliTEA pot so at least now I have something more suitable.

I would recommend this teapot, especially for flavoured tea blends, it’s a welcomed edition to my tea family.


I now need a flask for tea, just so I can mess with people.

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reviewed Steep & Go by Teaware
1 tasting notes

I bought the steep & go before Christmas and am finally trying it out. But for the life of me I can’t get it screwed on. I bought a bottle of Dasani (16.9 oz) to try this out and every way I’ve tried I can’t get it threaded. Is there some magic trick to it?

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This broad work well when picking Pu’ Er tea cake.

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Well, the lid is definitely picking up smells from flavored teas. My plan is to deodorize it and continue to use it only for unflavored teas. I will buy an infuser made of a non-porous material (still looking to find the right one) for when I brew flavored teas in the future. I still love this teapot, though!


You might consider buying separate tetsubin for the preparation of different genres of tea… I only prepare straight teas in mine and use glass carafes for flavored blends.,,

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I’m pretty sure I messed up adding this. Most other teaware items have a different format, but I couldn’t find a place where anyone explained how to do this…

Anyhow, this is the best teapot I’ve owned. It’s the perfect size for two people to have two cups of tea each or four people to have one cup each. I love glass teapots in general. I think they’re beautiful and I enjoy seeing the color of the tea. But what really makes this teapot stand out is that there is so much space in the infuser for the leaf to expand. The infuser compared to the overall volume of the teapot is huge, and it’s also very easy to clean. The teapot itself is also easy to clean because it doesn’t have a traditional spout. The only thing I worry about are the rubbery components absorbing smells from flavored tea, but so far so good. Also, it comes it many colors, but I opted for a more neutral black.

25 OZ / 739 ML

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reviewed Kati loose tea system by Teaware
1 tasting notes

I bought this cup for work and love it so much that I had to buy another one for at home!

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I have this mug…if you’re a doctor who fan…it’s awesome!!! Now I know it’s just a picture but any whovian would say otherwise. It’s my daily tea mug…just awesome. Only a couple downfalls, after you hand wash it (not dishwasher safe…oh well) don’t leave it wet, the plastic costing that show the disappearing tardis will bubble and eventually come off. But aside from that, it’s just so cool…now to get my doctor who TARDIS teapot:)

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I don’t own this teapot myself, but the folks over at thesweethome.com gave it very high marks in a review of their preferred tea steepers: http://thesweethome.com/reviews/best-tea-steeper/

Here’s the amazon link:http://www.amazon.com/Hario-Chacha-Glass-Teapot-23oz-700ml/dp/B0007WTBQ0/

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I’ve been meaning to review this as I know some Steepsters are waiting on bated breath to hear what I think—such pressure, har—but I’ve dragged my feet some because it’s a little complicated (at least to me). Let’s see if I can break this down coherently.

Decent capacity (~12oz), probably just right for 2 servings of the kinds of teas it seems most meant for, ie, resteep champs (think East Asian greens and oolongs). May seem a little small if you’re used to running around with 16oz of piping hot Western-y legacy-style or flavored blacks. What I like about this size is it’s sort of a concession between those two poles—it makes sense the more well-known glass version was relatively small (8oz or less IIRC) given it seems intended for those Chinese and Japanese-style teas, but this gives you a litle more room in case you want more options.

The mesh in the filter is rather fine. I don’t know yet if it’s rooibos-fine (I pretty much never go out with anything lacking caffeine, ha), but it’s teaball-fine for sure at least.

Easy to clean. The sleak uniform design of it means there’s no fragile or fiddly bits for gunk to get stuck in. The drinking chamber is narrow as with most tumblers so you wouldn’t be able to fit your hand down to the bottom to handwash, but a bottle brush is an obvious solution, and (I’m skeptical and haven’t done this myself but) Dragon Tea House claimed it’s dishwasher safe when I asked them about it.

It doesn’t seem like it retains heat especially well. This is sort of a plus given that, again, it seems geared towards people who drink more delicate teas like greens and oolongs. And it’s not horrible at retaining heat, just not as good as Western thermoses designed expressly for that purpose. (I put this under cons but for me it isn’t one really; I actually have a problem with most tumblers keeping tea undrinkably hot for too long. YMMV depending on your on-the-go tea-drinking schedule!) Preheating the drinking chamber with hot water would help if this was an issue, of course.

The rim where you drink from is, while not like deadly sharp or anything, a bit unpleasant to drink from given it’s just cold steel and pretty finely edged. It is like drinking out of a tin cup while camping. I understand why it is—the “interchangeable screw top and bottom and removable infusing chamber” design relies on all of the pieces screwing together easily and not breaking down over time, and being leakproof, and in order to do that with soft parts all four components would have to be rimmed in gasket-tight material and would make for a much more complicated design. So it makes sense to me it’s as simple as it is. But if the lip of where you drink being comfy is a big issue, I don’t know what to tell you (IIRC the Copco I tried had similar issues with so-sharp-you-can-cut-yourself steel parts, seems almost inevitable when you decide to focus on a steel body).

As for leakproofness, this one’s tricky. It IS leakproof as long as you’re careful and good about screwing everything just right (making sure the threading is lined up right when you start). However, there’s this thing—and I have a feeling I might need more practice and then it won’t be a problem—where when you unscrew the infusing chamber, residual water the leaves are holding onto leaks onto you, the tumbler, etc. because there’s that moment when you’re unscrewing it and there’s nothing below the infuser basket to catch that water (and obviously you can’t turn it upside down so the top lid catches it, as then all your tea would fall out!). And I don’t mean like the drops when you lift an infuser basket from a mug normally, that you can put your hand under—I’m talking as soon as you start unscrewing the infusing chamber but it’s still connected to the drinking chamber, there’s that vacuum sucking sound and water immediately starts dribbling down the sides of the tumbler. Still figuring that out (maybe if I “burp” it by unscrewing just slightly then pausing to let air in before continuing it’ll help).

I am sorry but I honestly can’t remember right now if it’s uncomfortable to touch while there’s hot water in it (this was an issue with the hourglass flip tumbler). I’m pretty sure it wasn’t an issue—maybe a little uncomfortably warm but nothing that burns or actually hurts—but if I’m remembering wrong I’ll edit this later.

The weight/heft is interesting. I am impressed because it seems like they made sure to strike a balance here, especially with how moving the infuser chamber from top to bottom affects the tumbler’s stability. It’s heavy enough to act a bit as a weight at the bottom while infusing and once you’re ready to drink your tea, but not so heavy that when on top when you have yet to infuse (say, you’ve packed it up with your leaves and water so when you get wherever you’re going you can infuse, or for whatever reason you’ve got the infuser on the top for a while) it’s unstable. I wouldn’t say the thermos is light or heavy overall; it’s in between. It feels a smidge thick in the hand (especially compared to stuff like the hourglass flip tumbler, with its slender “waist” in the center) but it’s slimmer and more comfortable overall than the Copco was, and it fits in standard car cup holders.

You don’t need my review to tell you this, it’s inherent to the design described on the website, but this is the kind of tumbler you need to unscrew a lid to drink from, where it becomes like an open-mouthed cup when unscrewed. There’s no sliding/tabbed sipping holes or anything like that. Some people require that, some people don’t like them (I don’t, as I don’t like slurping hot beverages up into my mouth; I’m the sort who always altogether removes disposable coffee cup lids as soon as I can). So, just noting which category in falls in.

All in all, it is the best tumbler I’ve tried for when you want to infuse on the go and don’t want to deal with disposing of the spent leaves and infuser basket afterward. But it’s not a perfect dream come true home run exactly. And it is more suited, at least I think, to the kind of tea drinker who has a more Eastern approach—likes unflavored greens and oolongs, say, and tends to like gongfu brewing or at least “resteep a lot” type straight teas.

All of that said, I am glad I own it! I don’t know if most Steepsters would think it worth the price tag though. Just a heads up.


Oh wow, that’s an elegant flask. One thing I wish the Timolino had was a sharper lip. That seems so hard to find.


Thank you so much for reviewing this! It still sounds wonderful, and I feel very similarly to you in terms of my preferences (tea not too hot, take the lid off disposable cups immediately, etc.). I think I’d find the edge a bit annoying, and the dripping water might feel like a bit of a dealbreaker, because the heat of the dripping water would probably terrify me a bit. But again, if this were only slightly cheaper (or heck, even if it wasn’t) I might still want it!


yeah, sorry it took me a while to get to it! it would’ve been faster to do if it was completely a hit or completely a miss, but it’s more like, i like it best of all of them so far, with a couple caveats. when/if i figure out the “unscrewing the infusing chamber makes it dribble out” issue i’ll update!

Abby Noelle

Thanks for the good and thorough review!! Goodness, I still want it…lol

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reviewed Matcha Sifter by Teaware
113 tasting notes

woohoo teaware!


And I get to review it, not drink it!

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reviewed Matcha Sifter by Teaware
113 tasting notes

It does what it’s supposed to well, and is easy to clean. A must for serious matcha drinkers.

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I adore this! I got this at the Adagio store on State street in Chicago. I was a tad worried because I found it hard to open. But while making tea, I found it not too hard to open. I got it in a blue color, which I adore.

This is so convenient for me! I love that I am able to stop steeping tea by just pulling up the lever. The lever is very secure and holds the basket in place. This keeps the tea hot for a long time (and thanks to the double layer, the cup is very easy to hold, just hot enough to keep my sensitive hands warm). I steeped my tea in here then drove 20 minutes, ate lunch while this was in my car in the cold Chicago weather (about 1 degree outside), and came back to a pleasantly warm cup of Earl Grey. the mouthpiece it super tight so I don’t see it leaking easily. Plus, It is so pretty to watch the tea steep in this. I steeped a herbal tea in here and the red swirls were so nice to look at!

The only downside to this is that the strainer that holds the tea is a bit small. There isn’t much room for the tea to move around. When I opened it to clean it, the tea leaves completely filled the small basket. They could barely fit. I wouldn’t use tea that expands a lot. That’s okay for me though, because I mainly drink black teas. Also, this isn’t too much of a downside, but I have found one of the only ways to get the basket to drop when there is water in the cup is to open the part where you drink out of. Maybe its too hot in there and the pressure build up doesn’t allow the displacement of the water? I’ve only used boiling water in this, so I don’t know what would happen while steeping at lower temperatures. It isn’t that big of a deal, but a tad inconvenient. That will not stop me from using this.

Overall, I love this and this is most likely the only tea travel mug that I will be using. Such a good idea and works really well. Not many cons to this, and the cons are not even that big of a deal!


I have one of these in green and I love it. The basket is small but it works well enough.

Abby Noelle

That’s interesting, I saw it at Teavana the other day, and the employees there told me not to get it!


really? Thats weird. This thing rocks. It keeps my drink hot for so long! (sometimes thats a bad thing because I cant drink stuff that is too hot and it takes 20 minutes with the mouthpiece open to be able to get it cool enough for me haha). Only 20 bucks too, so it is pretty inexpensive considering the quality :)

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Got this in the family Christmas grab bag. It works pretty well! I’ve been sitting with a cup (thin bone china) of hot tea in a cold (67F) room for about 2 hours now and the tea is still hot. Not as hot as when originally brought downstairs of course, but hot enough to call it more than warm. :) Short of a cup cozy plus a lid, this is a good and inexpensive alternative.

Plus, it is sunny!

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reviewed Shudei Kyusu by Teaware
921 tasting notes

Hello all, it is time for another Tea Gear Review! excited cheering from the audience yes yes, I know these are exciting because we tea drinkers tend to ogle and hoard gear as much as we do tea. Possibly even much so since the tea gear is what brings us our delicious cups of liquid happiness. Today we are looking at the Shudei Kyusu from Den’s Tea, yes the one that I babble about periodically.

Backstory time! I first ran into the concept of the Kyusu (or Kyuusu) when I was in high school and going through that ‘obsessed with Japan and Anime’ phase (not that I have left that phase, it just has been nerfed a bit) and studying Chado and their tea culture. I was able to find a Tetsubin pretty easily but I never saw a Kyusu outside of books and online. Of course the prices online were intensely high and I am in the mindset of ‘when I buy a new piece of equipment, don’t spend too much money on it because chances are you will break it.’ I wanted a practice piece, and while browsing I found this beauty and its lovely price.

This Kyusu is made from Shudei, or red clay which has a higher level of iron oxide (and reminds me of the clay I would play with growing up in Georgia) which gives it a lovely color. There is a mostly convenient built in metal sieve for filtering out the leaves that try to escape. I say mostly convenient because being built in means it can be a real pain to clean.

I have used it quite a few times since I bought it back in late September and each time has been a treat. The size is optimal for two cups, but since I am the only one in the house that likes Japanese Green tea I usually only fill it up halfway. I like having the option of more servings should the opportunity arise. My favorite aspect of the kyusu is holding it, the handle is the perfect size for my grip and it just feels good pouring the tea.

I have noticed that it is not retaining any tea aromas or flavors (unlike Yixing) but judging by the sheen I am pretty sure this teapot has been given a glaze making it safe to use with multiple teas. Not that I am going to use it for anything other than my various Japanese greens. I am very happy with my Kyusu (it needs a name…I like naming my teapots, suggestions?) and I actually feel I do not need a fancy expensive one for my collection.

For blog and photos (and a few helpful links!) http://ramblingbutterflythoughts.blogspot.com/2013/11/dens-tea-shudei-kyusu-tea-gear-review.html


Very nice photos :) It’s an interesting looking piece!


Thank you :)

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General Review:
This is a good tea “ball”. It is just a tad smaller than an open top steeper, so there is room for the tea to move around. The only complaint would be that it has larger holes on the top of the “ball”, so smaller teas/debris escapes easily. However, this is great for using in my favorite tea pot because if I stand it up like in the picture (it has three little pegs on the bottom so you can stand it up), I am able to fit it in my teapot perfectly. It fits so that the water stops at about the line near the top. It was like it was made for my teapot! (p.s. the teapot I am talking about is the James Sadler Teapots – Tower of London Heritage. This makes clean up way easier on me than just straining the tea.

So, overall: This has its flaws and is a tad overpriced for the product, but it worked in my situation perfectly. I would only use this for smaller/medium tea pots or single cups. I would also avoid small leaf teas with this product.

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I Had to drop my rating down, after about 9 months my kettle up and died. The little readout still works but it won’t heat up my water anymore. Maybe I used it too much and it exceeded its lifespan…live fast and yard and die young.

I am so bummed about this, since this is pretty much the cheapest variable kettle on the market (with the ability to set and know the temperature) I am probably just going to get another one since it is all I can afford. And of course this happened when I have a million teas to review on my blog, thanks tea kettle…no really, you were awesome…but why did you have to die?


Sorry about the kettle and the timing. Makes me nervous. Mine is about the same age and I also have an abundance of teas to review on the blog with more on the way. I would love to have a tiny Kamjove kettle but they are pricey and require an adapter to run in the US. So yeah, I probably would just buy this one again as well.


I hope yours lives a long and healthy life! One of my friends read my lamentation and bought me a replacement, so that is awesome. I am wondering if the problem with mine (and others I have read about on Amazon) is water getting into the heating element. I know when I am filling mine I just plop it in the sink and fill it up, so this time around I am going to use the old kettle as a pitcher and try to never have the working one leave its base except when pouring.

I really want the gooseneck one from Bonavita, it is so pretty, but ouch is it pricey! The Kamjove kettle is beautiful too, such an elegant design.


I have this kettle and it has been a good friend for about the same time as well. Sorry to hear yours died.


I’ve been trying to find a variable temp kettle that’s both affordable and durable, but it seems like you have to choose one or the other :( I was tempted by the Oster one but then review after review says that it dies after just a few months.

I think I’m probably going to suck it up and invest in the Bonavita. The gooseneck one is very pretty but it just looks fragile to me, so I’ll probably go with the Bonavita with the more typical spout.


Anlina, that’s the one I have at work. (I have the Hamilton Beach one at home.) It works quite well. I haven’t had it long enough to speak on longevity, but I have my fingers crossed.

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Lets be honest, I drink a lot of tea and I am also antisocial. What does that have to do with anything, well I live in a house with other people and there are long periods of time where I don’t want to have to go to the kitchen because it almost always means interacting. The kitchen was where my stove was and if I wanted tea I had to submit to being around people. This became even more of a problem when I became a full blown tea blogger since I needed access to the kitchen more.

Luckily I have an awesome mom who got this beauty for me as an early birthday gift so I can have tea in my room. Also she knew my lament at having to use the ‘Chinese water boiling technique’ instead of having temperature control, it was a perfect gift. This kettle does a wonderful job of heating water to the desired temperature, even my most finicky greens come out perfectly. There are no weird tastes from the kettle that taint the water. There is also a function to have it turn on at a specific time so you can wake up to water ready for tea, I have not used this function yet but the idea is pretty awesome.

I have only had it about a month so I cannot really speak to durability, but I do use it multiple times a day, switching between temperatures, and using it at various water levels and it is still going strong.

Complaints? It is loud! I find the roar of the water heating up comforting because it means tea, but it has woken my boyfriend up a few times during my nocturnal tea drinking times. Also the noise terrifies my cats though they are getting used to it! The cord is pretty short, easily fixed with an extension cord.


I bought this a couple months ago and love it. I have less time to make tea, so just the few minutes this saves versus using a kettle on the stove is worth it! Love the preset temps & “keep warm” hour, haven’t tried custom settings or the programmed timer yet.


“Specific time” reminds me of Michael Scott from The Office burnt his foot on the George Forman grill he sets up the night before. :D


Hmmm. I see Walmart Canada has it for $30 and I’m really tempted, but I’m not sure about the noise. I like nocturnal tea times too…

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reviewed Libre Tea Travel Glass by Teaware
20 tasting notes

I seriously love Libre. My first bookkeeping job was with Libre Tea and having seen some of the inner workings only makes me love it more. The owner of the company is one of the reasons I’ve fallen so hard for tea. I’d go up to the office and she’d bring me some loose leaf peppermint tea in one of these beautiful little Libre glasses and it made learning the ins and outs of the job all the more enjoyable.

Now that the rest of my family is catching up with tea, all of them are getting more use out of their Libre glasses. As someone who doesn’t like to oversteep tea even a little bit, I haven’t tried putting the leaves in the bottom of the glass and drinking through the strainer. I prefer just to steep and remove. But this glass is perfect for that. Minimal leakage, very hardy(I’m a dropper, I can’t help myself) and I’ve had no problems with my tea not being warm. I will always recommend this glass and this company!

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Love this thing, wish the inside was glass but other than that it’s pretty damn perfect! Had one that was flawed, teh basket popped open every time you’d flip it up, but this would be my fourth and that was the only one that is flawed. I keep buying them as gifts!

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it’s so pretty, so pretty. I want to love it, I do love it, but it’s got flaws.
Pros: SO PRETTY, especially with a gorgeous loose tea floating in there, i get a lot of people asking about it, it’s really almost a tea fashion accessory.
Love the size, and the fact that the inner is glass.
Mine was defective and the company sent a replacement which is working like a hot damn! This is with me at ALL times so I’m happy to have it without having a matching coloured tea stained shirt! Thank you Libre!
Canadian company is a huge pro, as is the holographic lid of gorgeousness. REALLY love the look of it.

Cons: Doesn’t keep tea hot for very long
expensive. I hummed and hawed over this for 2 years before buying it finally, I default to it only if I’m drinking something pretty. I’m shallow.


I have one of these and love it. Although I mostly use mine for cold shaken matcha. If you are going to flip it upside down to brew, I found that you have to let the water cool a bit first. ie, pour the boiling water in and wait about 1-2 minutes before you put the lid on and turn it upside down.

Whiskey Buzz

ooh thanks! I will keep that in mind!!

Libre Tea

If you continue to have leaking please email us at [email protected]. We will help :)

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So I dropped by the Water Tower Place Teavana in Chicago to pick up some teaware. I’ll just be honest – I’ve never tried a Teavana tea that I’ve loved; I find them mostly plain and bland and poorly executed, and it’s vile how much sugar they put in the brewed samples they offer in-store.

Their teaware, though, is a whole other story. I think they carry beautiful tins and nice utensils and I’m all for going to Teavana just for that. I needed some filters, as I wanted to drink loose tea on my flight, and my thermos needed a proper wash before getting used again. Surprisingly, Teavana were about $2 cheaper for the same number of filters than every other store I came across, including grocery stores.

As for the function – they’re filters. Bags that filter tea. In water. They work just fine and predictably manage to do their job. No funny business.

Speaking of funny business, though, corporate culture doesn’t seem to have changed a lot since Teavana were acquired by Starbucks. I was still hounded by one of the salespeople in-shop who insisted that I try the samples.

‘Would you like a sample?’
‘No, but thanks anyway.’
‘Of course you want a sample!’
‘No, not really.’
‘But it’s amazing!’
‘Has sugar been added to the sample?’
‘No, not at all!’
‘Sorry, let me rephrase that – has any kind of sweetener been added to the sample?’
‘Well… yeah, but…’

And so on.

Hilarity ensued, of course, when there were ALL THESE TEAS that I just HAD TO BUY, and I was all, ‘Oh, but I don’t like your teas. I’m here for teaware!’. What do you even say to that? I felt like the most evil customer ever, but I swear I was really very nice and smiley about the whole thing, even as the salesperson got progressively more aggressive and rude.

Then upon checking out, I was told that these filters were ‘Pretty impractical’ (Whoa! Reverse sales technique! Mind blown!), and that the salesperson swore by this new thing.

‘Oh, but I already have your travel thermoses. They’re great.’ (But they could be easier to wash so I didn’t have to buy pretty impractical filters. )
‘This is much better, let me show you!’
And she showed me this: http://www.teavana.com/tea-gift-center/tea-gift-sets/p/tea-voyager-travel-kit which I do like a lot and have considered buying, but after researching it, I knew it wouldn’t meet my standards.
’It’s a full travel kit!’
‘Yeah, I absolutely love that, I looked at it online, and I would have bought it if the holes in the infuser had been smaller.’
‘Oh, but that’s not a problem at all! I have this product myself and that’s not an issue in any way.’
‘Yeah, but if you go read the reviews on the Teavana website, you’ll note that that’s THE MAIN COMPLAINT concerning this product.’

At this point the salesperson just stopped talking directly to me altogether.

I’m all for a hard sale, and with nice execution it can be a fun time for all. But incompetent salespeople who first talk down the product you want to buy (and which is absolutely fine – don’t cry, little filters, you’re quite adequate) all the while trying to push a product that’s obviously flawed without having the first clue about the criticism raised against said flaw..? Meh. Amateur hour.


Lol. Awesome story


Lol. I’m surprised she kept pushing. When I was in retail I would have just done the, Ok, well let me know if you have any questions!" and backed off a lot sooner.


Retail is really hard work, and from what I’ve heard, Teavana policy is very harsh on employees, so no disrespect to those who have to deal with that every day. I just wish management would realize what a worthless approach it it to customer satisfaction. Either you hassle people to death for a few quick sales, or you build a devoted, satisfied customer base that will stay around for years to come.

Of course, in this case, it would help if the teas were better…


I’ve never really got the pushy sales approach either. When I worked at ‘The Body Shop’ ( the cosmetic company, not the other one ( inside joke for those who’ve lived in Guelph)), they showed us the standard pushy sales training video. I found it quite appalling and amusing as this type of behaviour is usually the type of behaviour that would make me leave at once. Apparently this was based on some kind of study they did at some point that showed that customers wanted hyper vigilant and in your face sales people( really????). It was hilarious and not really applicable to the population that shopped at the Guelph store at that time. Many of them chose to shop at the body shop for it’s ethics, came in to discuss politics ( another supposed no-no in sales), and were most likely to purchase something if you simply engaged them in conversation. Ironically our store was regularly among the highest earning in it’s class. I like the approach I experienced in India the best, impractical here but oh well, 30 min of conversation over tea before the product even comes out!


Strange! You would think the Body Shop would be all about taking politics when they’re all eco-friendly this, and stop-poverty-that.

And I still haven’t bought any Teavana teas. I’ve gone in and looked around, but was intimidated by the staff, and didn’t like how far away the teas were from me. It doesn’t sound as though I’m missing much though – not with all those quality tea stores online!


Hahaha, yeah – getting back to Sweden is always a bit of a slap in the face. Like, what, you’re not going to offer me any kind of help or wish me a nice day and there’s only one person to assist 500 customers? Okay. And then getting back to Italy and actually getting thrown out of the store for not picking a pair of shoes to try on quickly enough… or my favourite, being refused to buy something (fairly costly) on display, because it’s too much of a hassle taking it down.


Cavo, the body shop does tend to encourage people to talk about politics. I’m just thinking about the customer service / sales jobs I’ve had. But, I’ve worked at both a corporate store and a franchise store and we were given much more freedom in the franchise store.

Anna, they actually threw you out?? Not that I could ever buy shoes in Italy ( my feet are way too huge, I’d need to get them made. My shopping experiences in Italy have generally not been that bad, either I’ve ben left alone (I generally prefer this), or pleasantly helpful (I’ve spent time in both larger and smaller places). On the other had I’ve spent time in Florence in both high and low season and it’s like a totally different city and many of the people who I met who live and work there cope with it through a wicked sense of humour thick with sarcasm.


Oh, neither of those things happened to me (although I’d love to see someone try to throw me out of anywhere at all). I think they were both small, exclusive clothing boutiques, which isn’t exactly where you’ll be finding me in retail Rome.


:)! Me neither! On the other hand I have to offer kudo’s to my experiences in Italian museums and historic sites, the level of knowledge and enthusiasm I’ve experienced in these case has been amazing. From a volunteer in Urbino, giving me a personalised art history tour of the Palazzo Ducale in a mix of Italian and French, to a guide actually closing ( briefly) the sacred steps in Rome to take us into this exquisite private chapel. I’ve had some amazing experiences.


I’m curious? Shy are you using papers instead of a finum filter or another type of stainless non-disposable filter that allows the tea leaves proper contact with water and isn’t costly/disposable? Filter papers mask the taste of tea. You don’t get the full effect. They are convenient but that’s about all.


Bonnie, this is what I wrote, “I needed some filters, as I wanted to drink loose tea on my flight, and my thermos needed a proper wash before getting used again.”

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