Steepster Bug Status Thread

253 Replies

A tasting note I wrote a few days ago is appearing on my tea log but not the page for the tea. I know it was for that tea though, since my rating for the tea is at the top of the page. I also know the tasting note was there the other day.

The tea I noticed this with is 52Teas Mango Pineapple Habanero, if that helps.

Jason admin said

Is it this one by any chance? http://steepster.com/tea-sipper/posts/342148

If that’s the right one, it looks like it’s there now. If that’s the case, I’m guessing it was a temporary caching issue. Do you have any idea how long it took before the post was displayed on the tea page?

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Rasseru said

I dont come in this thread much but reviews disappearing is really not much fun! especially when I use this site to re-buy teas I like….

Do you know why this keeps happening?

Jason admin said

What reviews are you missing that you submitted?

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Newlands said

I was able to add my local tea room. When I went to edit my listing, it told me I have to be a member for 1 month to do that. I also couldn’t add a photo. I’ve only been a member for a few days.

Kaylee said

That’s not a bug. It’s basically a safety feature. We get spam accounts and this is a way of limiting their impact. It happened to me too when I joined years ago. Don’t worry, that month flies by.

Newlands said

Thanks Kaylee.

I guess what I’m wondering is why I can post something if I can’t edit it? If I can post a tea shop at all, isn’t that an open door for spam, how is the ability to edit it adding anymore to the risk. I’d vote to not let new people like me add a business until the probation period has passed. If I got the address, business hours, website or some other bit of information wrong and didn’t notice it at first, it has to be wrong for the rest of my probation period. It’s not my tea shop BTW.

mrmopar said

We have had some bad spammers on here. It is just a safety feature. My month went by quick as I tried to read about everything on here. Hopefully it won’t aggravate you too bad so we can keep ya around here. Great community here.

Newlands said

Thanks mrmopar. It’s not a big deal to me but wanted to share the experience related to adding a listing for a tea room and not being able to edit it, in case that hadn’t happened before. Thanks to both of you for the insight. I’m here to stay.

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Sil select said

I’m seeing duplicate entries for all of teavivre’s teas…but they’re identically duplicated including the number of reviews posted for each tea, picture etc….

Jason admin said

Can you send me some links where you’re seeing that?

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I stopped receiving notifications of anything (follows, likes, comments, discussion board activity, etc.) a few days ago – still not resolved yet. Just wondering if I’m the only one?

Matu said

I’m also having that issue – still getting emails for threads I follow, but no notices/notifications on Steepster. I can’t tell when ppl are liking/commenting on my notes D:

mrmopar said

I am having the same issues.

Jason admin said

Hmm, there was some basic SSL stuff that Mike updated over the weekend. Maybe an issue was created with the deploy. We’ll take a look. Thanks for letting us know!

mrmopar said

It hasn’t given me a notification for nine days now.

Kaylee said

Ditto

Same – still nothing!

Jason admin said

Weird…can one of you go comment on some of my tasting notes, etc? I’m still getting notifications…

mrmopar said

Done. I just commented on your last note.

Jason admin said

Interesting, I’m getting all the notifications (I’ve been getting notifications for followers too). Gonna have to look into this more to figure out what’s happening.

mrmopar said

I haven’t had a notification in 12 days now. I checked my browser as I was running DuckDuckgo but even on Google nothing.

gmathis said

I’m slow to notice my lack of notices, but here, too. Nothing but stuff within the past 30 days.

Kaylee said

22 days since my last notification…

Jason admin said

@Kaylee Sorry to hear that. Unfortunately, we haven’t been able to recreate the issue – we’re getting all of our notifications (which is why I knew you posted so recently) and we haven’t been able to figure out the problem yet. Hopefully we’ll have it figured out shortly.

They definitely aren’t getting flagged as spam or anything, right?

Kaylee said

@Jason I’m still getting email notifications for discussion board posts. I’m not getting any notifications on my Steepster dashboard (likes, comments on tasting notes, or discussion board comments).

Kaylee said

Also, thanks for addressing this and all you do to keep this place running!

Jason admin said

@Kaylee: Yea, that’s what other people were reporting too – yes to discussion board notifications but no to all other notifications. The weird thing is that we’re still getting all of them….

And thanks for the thanks :). We really have so little time to commit to the site, so we are always super appreciative of everyone’s patience.

mrmopar said

Yeah all my notices are 23 days since I received any of them. I am getting emails but not on the dashboard function. I know you are super busy as well.

boychik said

Hi Jason,
I don’t receive any DMs notifications or any replies if I’m participating in the threads. It’s been for a few months like this not days.

mtchyg said

Yup, definitely haven’t received any of my notifications for 20+ days now.

Jason admin said

Oh wait, are you talking about notifications on your dashboard, under the Notices tab? I think that might be what you’re talking about. I thought you were talking about email notifications, which I’m still receiving.

I just checked my dashboard and I also don’t have any notifications, so assuming that’s what you mean, I’m seeing that too.

Sorry for the confusion!

yeah…. I’m not getting notifications on my dashboard under notices :(

mrmopar said

Up and running like normal now. Thanks!

Kaylee said

Notices are back! Woohoo! Thank you.

mtchyg said

Thanks!

Jason admin said

Yep, notices on your dashboard should be back now. We weren’t able to retroactively trigger them for the time while it was broken. But going forward they should be working as normal.

boychik said

I don’t have email notifications. Dashboard is fine now. Thank you

thanks :D

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Dale Hards said

I’ve tried to update the tea images using URL for Pluckley Tea and Yorkshire Tea Gold but they are not showing the new photos. Also for Pluckley Tea it seems to be getting some kind 404 on the image.

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adam0908 said

tnx in your post…
what to say that this line? explain plz
Tasting Notes Not Saving – Acknowledged

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Not sure what the status is, but I can still only post one photo per day when I’m adding teas (this was a problem months ago — still doing the same thing.) Thanks!

Jason admin said

That’s weird. Is that 1 photo per tea, or just 1 photo across all teas?

This is one photo per tea. The first photo of the day loads. If I try to load a photo for another tea, it doesn’t appear when it is updated. Thanks Jason!

Jason admin said

Can you link me to a tea that you’ve seen that happen on recently?

I couldn’t specifically remember which teas, so I just added two more to the system:
First: https://steepster.com/teas/the-angry-tea-room/78685-sparkling-wine
Second (photo didn’t load – gets stuck on the “updating”): https://steepster.com/teas/the-angry-tea-room/78686-cinnful-cran-apple

Jason admin said

Does it only happen when you try to add a photo when on the “Edit tea” page, or when you click the “+” image in the “From the community” section? Or both?

Jason admin said

Hmm, in both cases I’m able to upload multiple photos. Maybe you could email me the photo files you’re trying to upload and I can try using those?

I didn’t even know the ‘from the community’ section could add pictures. I just tried when you mentioned it, so in the past it has definitely only been the ‘edit tea’ page that hasn’t been working for me. Just not sure why it always works the first time in a day but never the second time or any other time. Here is the photo for the Cinnful cran apple I tried to add: http://cdn.shopify.com/s/files/1/0450/6369/products/2crapple2_grande.jpg?v=1442942857

Jason admin said

Weird. It just worked for me using that URL. I was also able to upload it multiple times (I’ve since deleted the duplicates) You can see it now: https://steepster.com/teas/the-angry-tea-room/78686-cinnful-cran-apple

When you save do you refresh the page after it reloads the tea page? I know that sometimes your local browser cache won’t have updated yet so it can look like it hasn’t been updated even though it actually has.

No, the second photo of the day will never appear for me even days or months later. Not sure why. This isn’t something that will make me stop loving Steepster or anything!

Jason admin said

Glad to hear that :) and thanks for understanding. I’m not sure what’s going on so we’d have to look into it more. If you are able to figure out any other patterns or conditions related to the problem, that would help us narrow down the issue.

I’ll keep it in mind, but I doubt I’d be able to think of anything else.

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A couple of us are having issues with the tea page for Happy Kombucha; it’s viewable but the formatting it weird/off and when we click to review the tea we’re redirected to the Steepster login page.

So far I’m not having the same issues with any other tea.

(I’m using the most updated version of Chrome, if that makes a difference.)

https://steepster.com/teas/davidstea/18996-happy-kombucha

Looks to be fine now.

Jason admin said

Hmm, glad to hear it’s looking good now. Maybe the page styling wasn’t loading? Either way, let me know if you see it happen again.

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Not sure where to post this… Tealux changed their name a while ago. Should the Tealux and Tealyra teas be combined? Not sure how difficult that is.

Jason admin said

The company for an individual tea listing change be changed assuming there is not already another tea with that same name in the new company. So the problem is if there are duplicates, our merging function hasn’t worked for some time so I’m not able to do anything about those now…

I think some that know of the tea as Tealux though, might be confused and not able to find it as Tealyra if I was changing some to Tealyra. So I was thinking they could all be merged under a Tealux/Tealyra name? If not, I can live with some being Tealux and others as Tealyra.

Jason admin said

Oh, for data consistency I would probably recommend against that. If/when they clearly and fully transition over, it would probably make sense to change the name then.

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