Steepster Bug Status Thread

289 Replies
Dr Jim said

I tried looking for an old post, and when I tried page 5, I get the left the kettle on error message. Happened on both my Windows 10 machine and my phone running Chrome. Same problem on my work machine running internet explorer. Page 5 seems to be the only problem.

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For some reason an occasional tea page looks odd and won’t let me post tasting notes? One example is David’s Coffee Cake here: https://steepster.com/teas/davidstea/41088-coffee-cake

But I’m not sure if the page will look odd to anyone else.

This just happened to me with Swiss Mountain from Della Terra. The page looks long like there’s just one column of things and whenever I try to post a tasting note, it boots me back to the sign in page as if I don’t have an account.

yep, that’s what i’m getting. Thanks for describing it better.

Jason admin said

What seems to be happening is that some of the pages (ie. the tea page) have a mobile version that is powered by google and shown to people who hit the page when coming from google on mobile. However, it looks like sometimes that mobile version is being cached and shown to non-mobile users. We cleared the cache so it should be working now, but let me know if you see others like this.

Yeah, I’m definitely not using mobile. The David’s Coffee Cake page looks normal to me now. Thanks as usual, Jason!

Found another one with the weird caching issue: https://steepster.com/teas/a-quarter-to-tea/68795-vanilla-cake-batter

This tea page is stuck in mobile-mode for me: https://steepster.com/teas/american-tea-room/16628-lavender-sencha

Jason admin said

Looks like the cache was broken and they’re displaying correctly now. Unfortunately, I don’t have much control over the cache at the moment.

Tabby said

This one is also broken: https://steepster.com/teas/teapigs/10690-chilli-chai EDIT: Thank you so much, Cameron B!

If you click the “Edit” link and then save without making any changes, it fixes the issue.

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Dustin said

I’ve been noticing for several months now that when I look under discussions, there will be numerous threads that had been started years ago that show a recent update on the discussion page as though someone replied to it a few days ago, but the last post I can find on these threads is from years ago. As far as I can tell, there has been no recent activity on them. It’s strange!

It happens when spam accounts post on the thread and then a moderator deletes the spam account. Their message history disappears, but the thread stays ‘bumped’.

Jason admin said

Yea, that should be what’s causing it. I’ll add it to the list.

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Leafhopper said

Has anyone else had trouble accessing Steepster today? It was completely down for me this morning, and now, while everything mainly works again, I can’t get to my dashboard by clicking my name. The issue seems to be a slash.

This link doesn’t work:
https://steepster.com/dashboard

But this one does:
https://steepster.com/dashboard/

Yeah, I was getting a 404 message today. No Steepster pages were working at all. Hopefully all issues have been resolved now.

Jason admin said

Sorry, there was an updated on Amazon Web Services that caused some issues. It should be resolved now. Let us know if you’re not able to access any pages.

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Hey Jason,

Don’t know if there’s anything you can do at all but these two have been stuck in that weird mobile mode for coming up on two weeks now and it’s driving me insane:

https://steepster.com/teas/52teas/23229-lime-jello-salad-green-tea
https://steepster.com/teas/dammann-freres/36286-tourbillon

These two are still stuck… Three weeks now…

The Tourbillon one isn’t cached on my end, though the Lime Jello Salad one is.

If these tea pages are going to be stuck in this mobile cache view for so long and there is nothing we can do but “wait,” is there absolutely no way that these pages can at least be made so that the “Review This Tea”, “Add to Cupboard” and “Add to Wishlist” links don’t act like our accounts are logged out so we can’t use the page, but instead keep us logged in so we can keep using the mobile-cached tea pages? Cause this waiting game on some of these mobile-cached tea pages just to be able to leave reviews or add the teas into our cupboards/wishlists is getting brutal…

What drives me really crazy, is that if it’s supposed to be some whole ‘mobile view’ issue shouldn’t I at least be able to add them to my cupboard if I’m on my phone!? Except, same issue when using my phone – formatting looks weird and when I click any of the buttons you mentioned it jumps me to the Steepster main page or whatever…

So irritating. I just want to add them to my cupboard…

Hmm.. I don’t know any of this tech stuff but I am only accessing steepster on a laptop and some of the cached pages do the same thing (sends me back to Steepster’s main page). I don’t know how caching works, but if no one can do anything on the page for the tea, then how does it uncache?

What you are using to access the site doesn’t have anything to do with it as far as I’m aware (I don’t even own a cellphone or mobile device, only a desktop PC; yes, last human alive without a cell, I’m aware). I don’t know how the pages get stuck in that view, but last time I asked if there was some way the cache could be “refreshed” on a few tea pages I was waiting on (just up above on this thread) I was told by Jason “I don’t have much control over the cache at the moment” — which I took to mean, “You’ll have to just keep waiting until the problem fixes itself.” And I have no idea what causes a new version of the page to end up in the cache. But this is a real problem if these pages are unusable to us for what can be weeks or even months, because the “Review This Tea”, “Add to Cupboard” and “Add to Wishlist” links on the mobile-cache tea pages act like we aren’t logged in and just loop you to a “logged out” instance of the front page, so you can’t review the tea, add it to your cupboard, or add it to your wishlist as long as the page is in that state. I’ve had reviews saved on a Notepad .txt file for weeks waiting on tea pages to recache themselves because I couldn’t add reviews to them because of this bug. It’s getting really annoying. If those mobile-cached pages at least used links that registered our logged-in status so we could still use their functionality and review the teas from them or add them to our cupboards/wishlists (despite the tea page looking weird while being in that mode) then it wouldn’t be so awful to deal with.

Arby is an angel woman!!! Apparently if you click “edit” on the mobile cached page it doesn’t bounce you back to the login page, and then if you hit save from the edit screen it resets the page to the normal view!

I tried this out with both of the two teas that have been stuck for me the last three weeks and it worked for both of them!

Awesome, I just tried doing this with Jelly + Ice Cream and it worked on the laptop! Thanks for sharing how to do this, Arby and Roswell. :D

I’m honestly shocked the Edit link didn’t have the same “logged out” problem! Thanks for the tip, I’ll keep that in mind so I don’t have reviews sitting around saved on my Notepad file for weeks on end waiting for the tea pages to recache themselves before I can post them!

Jason admin said

Wow, I had no idea that worked. I guess it makes sense because it must be clearing the cache (didn’t realize that was happening). I super glad to hear that there is at least a temp fix available to you guys.

Otherwise, Mike is going to see if he can figure out what is causing the overall problem and maybe he can prevent it from coming up in the first place, or at least make it less frequent.

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