Tao Tea Leaf 50% OFF All Loose Leaf Tea -Online Only (July 1-3)
50% OFF ALL OUR LOOSE TEA – ONLINE ONLY
(This includes our 2017 Spring Teas)
I placed an order over $35 CAD but didn’t get the free shipping.
I also bought a pound of mushrooms which were $35, not on sale, and supposedly are free ship.
Thank you for your reply.
Yes, the Chaga Mushroom is still 35 with free shipping, the shipping cost on your order is for the tea you bought with 50% off.
Okay so you’re saying that my $35 mushroom order plus 125g of tea which in total should be free for two reasons isn’t free because the 125g tea is on sale. The full order can’t be shipped together?
Just for other people reading here, the shipping was $13.99 for 125g of tea then. Something to keep in mind before buying….
Thank you for your reply, I understand what you are thinking:
1. The Chaga is Free Shipping for itself.
2. The tea is normally free shipping when it is over 35 for Canada Address and 50 for US address, but when we offer 50% off for loose we are not able to offer free shipping, so there is a shipping cost.
So you are thinking you order a chaga you get a free shipping, when you order another tea you should get a free shipping, i understand this.
Let me explain our process steps, our chaga and loose tea fulfilled by 2 different warehouse, so this make us to keep our chaga is the best price in the market with free shipping. (35CAD/lb with Free Shipping for Canada and US address)
Normally when customer order chaga only, we will ship directly from our chaga warehouse. For your order, we will ship the chaga from chaga warehouse to our tea warehouse, this will make you receive your order in one complete parcel.
It may sounds complicated, but we are trying our best to offer tea lovers with high quality tea and best value.
I do appreciate you point out this, this will help us thinking more to improve our service, customer satisfaction is our top priority, i would like to offer you some extract tea, please contact us at [email protected]
Thank you again for your business.
Tao with Best Regards
Is the discount taken off at check out or are your listed prices the sale prices?
Hi, Thank you for asking, yes, the 50% off discount will apply at the check out, the listed prices are regular. Thank you.
I put in an order. Then realized I didn’t have an account and created one. Can my order be imported into my account so I can see it?
And as far as not getting the free shipping I found the shipping charge to be reasonable, much less than the USPS would charge me to ship a similar package to Canada.
Hi, i will check with our webmaster to see can we import the order to your account, we received your Email, we will make sure we use the updated address.
Yes, the shipping cost we charged is not enough for us to cover the shipping cost, we will pay some extract to ship the order, we just want keep the shipping cost reasonable so more tea lovers are able to enjoy our teas, thank you!