gerry1234 said

Jas-eTea premiun Teas

Does anyone know anything about this company? Are they still in business? I ordered some tea ware 3 weeks ago and have not received anything from them and they don’t respond to my phone messages or to messages left on their web site. The funds were taken from my bank account within 2 days, and their site says order waiting fulfilment.

4 Replies
YatraTeaCo said

I haven’t heard of them. Where are they based?

Not really sure, but the fact that the funds were just taken may indicate they are getting ready to fulfill your order?

Its too bad they aren’t responding to your queries. Hope it all works out ok.

gerry1234 said

Their web site says owned by Steve and Janis Shelton, with an address in Henderson NC. I looked them up on the better Business site and it says they are in Burke VA, with no complaints reported. I thought maybe they did not have the item in their inventory and had to order it themselves from their source, but thought they would at least return my call or email. No reports to the BBB at least gives me hope they may come through for me. I only have a small amount of money invested, so it won’t hurt too bad. I’m new to brewing and drinking oolongs and still casting about for reliable vendors.

YatraTeaCo said

I see your point. I would imagine for a US based vendor, 3 weeks without any word or feedback or returning your calls is worrisome. Since they seem like a small operation, it could be that they’re out of town or something else. Though when my wife and I were out of the country, we had an announcement on our site specifying the dates we were away and that items would only ship (free) when we returned.

Hopefully all is resolved soon! Our little shop doesn’t have any oolongs at present, but if you’re looking for carefully curated premium Indian/Nepali teas, check out our offerings.

In our opinion, any and all customer feedback should be answered within 24 hours, 48 at the absolute maximum (exceptions for pre-announced and clear signs that one is out of the country, of course).

We currently carry 3 oolongs, that are absolutely delectable. If you’re interested in any of them, or if you have any questions more broadly about oolongs, teas, or brewing, definitely let me know!

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